BMC Helix services
For a monthly subscription fee, you receive web access to the BMC Helix services you purchase, each service offering the license options and including the standard environments detailed in sections below. All services are delivered from data centers that offer a scalable, fully managed global infrastructure, with monitoring, disaster recovery, security, and BMC expert staff managing all patches and upgrades, 24 hours a day, 7 days a week.
- BMC Helix Automation Console service
- BMC Helix Business Workflows service
- BMC Helix Client Management service
- BMC Helix Cloud Cost service
- BMC Helix Cloud Security service
- BMC Helix Cognitive Search service
- BMC Helix Continuous Optimization service
- BMC Helix Digital Workplace Advanced service
- BMC Helix Digital Workplace Basic service
- BMC Helix Discovery service
- BMC Helix Innovation Suite service
- BMC Helix Innovation Studio service (Version 20.08)
- BMC Helix Platform service (Version 20.08)
- BMC Helix Innovation Studio - Reporting User service
- BMC Helix Integration Service Premium Connector service
- BMC Helix Intelligent Automation service
- BMC Helix ITOM service
- BMC Helix iPaaS service
- BMC Helix ITSM Service Desk service
- BMC Helix ITSM Service Optimization service
- BMC Helix ITSM Suite service
- BMC Helix Knowledge Management by ComAround service
- BMC Helix Multi-Cloud Broker service
- BMC Helix Operations Management service
- BMC Helix Portfolio Management service
- BMC Helix Customer Service Management service
- BMC Helix Service Management service
- Fusion Agility Suite and Visual Boards for BMC Helix (Version 21.3 and 20.08)
- BMC Helix Virtual Agent Basic service
- BMC Helix Virtual Agent Advanced service
- BMC Helix Dashboards service
- Catchpoint for BMC Helix service
- Digital.ai for BMC Helix service
- Reporting options
- Supported devices and browsers
- Supported languages
Important
The BMC Helix Digital Workplace client application is commonly the front-end for all BMC Helix services. If additional instances of this application are needed for your organization, BMC will configure an additional instance of this application for you with an additional purchase of the BMC Helix Platform.
BMC Helix Services Storage Allocation
The storage consumption which is displayed in your Support Central > Case Management > Service Status Dashboard is an aggregate of the following subscription services (not all may apply to your subscription) . For more information on your base storage allocation and consumption, please visit BMC Helix service management base data capacity.
- BMC Helix Business Workflows
- BMC Helix Digital Workplace
- BMC Helix Innovation Suite/Studio
- BMC Helix ITSM
- BMC Helix Multi-Cloud Broker
- BMC Helix Platform
- BMC Helix Portfolio Management
- BMC Helix Customer Service Management
- BMC Helix Virtual Agent
- Fusion Agility Suite and Visual Boards
- Additionally, any custom applications developed on the BMC Helix Innovation Suite platform
Comments
BMC Helix Knowledge Management by ComAround is missing
Thank you Amit, please refer to the BMC Helix Virtual Agent page for the ComAround entitlements and information: https://docs.bmc.com/docs/display/public/helixsubscriber/BMC+Helix+Virtual+Agent
The https://docs.bmc.com/docs/display/helixsubscriber/BMC+Helix+ITSM+base+data+capacity link on this page is broken.
Hi Andreas, thank you for flagging. The URL has been refreshed.
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