BMC Helix Intelligent Automation service

This topic provides an overview of the BMC Helix Intelligent Automation offering. For BMC Helix Intelligent Automation product-specific information, visit the Product Overview page

The following items are documented for this service:

Licensing

BMC Helix Intelligent Automation services are available with the purchase of any of the following line items from your ordering document:

License

Unit of Measurement

Service location

BMC Helix Intelligent Automation for Servers on AWSper asset - average server endpoint - SaaS

US Commercial B AWS

European Union AWS

Canada AWS

Asia Pacific AWS

U.S. OCI

Germany OCI

BMC Helix Intelligent Automation for Devices on AWSper asset - average device endpoint - SaaS
BMC Helix Intelligent Automation for Serverless Assets (250-Pack) on AWSper asset - average serverless asset - SaaS
BMC Helix Intelligent Automation for Storage on AWSper asset - average port - SaaS

With the "per asset - average server endpoint - SaaS" unit of measurement, a subscription is required for the highest monthly average of server endpoints monitored, managed or discovered by the service. “Server endpoints” include any virtual or physical computer that provides a service for other computers or users connected to it via the Internet, extranet, intranet, or other networked technologies. Each virtual machine, regardless of the environment it is hosted in, is considered a server endpoint.

With the "per asset - average device endpoint - SaaS" unit of measurement, a subscription is required for the highest monthly average of device endpoints monitored, managed or discovered by the service. A “device endpoint” is a network device (such as a router, switch or hub), either standalone or a chassis-based device/card/processor, using a unique IP address. A device endpoint also includes virtual network devices managed through the IP address of its physical host.

With the "per asset - average serverless asset endpoint - SaaS" unit of measurement, a subscription is required for the highest monthly average of serverless assets monitored, managed or discovered by the service. “Serverless assets” include any type of cloud computing service  (i.e., private, public or hybrid) that does not require access to the underlying assets such as servers. 

With the "per asset - port - SaaS" unit of measurement, a subscription is required for the highest monthly average of ports. A port is defined as a physical connection point used by a storage device to connect other devices or systems. All active ports (Fibre Channel, ISCSI and so on) for all managed devices (storage arrays, filers, tape libraries and so on) are counted; however ports on hosts, gateways and switches are not counted.

Additional license terms

The following additional terms apply to the BMC Helix Intelligent Automation service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Data retention and storage limitations apply as follows:
Data typeDescriptionRetention periodStorage limit
Policy runs

Details of all BMC Helix Intelligent Automation policy runs

90 days

N/A

Standard environments

Your purchase of BMC Helix Intelligent Automation provides the following environments:

  • Development
  • Production

Related topics

BMC Helix Intelligent Automation activation

Roles and responsibilities

Support information

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