BMC Helix Operations Management service

This topic provides an overview of the BMC Helix Operations Management offering. For BMC Helix Operations Management product-specific information, visit the Product Overview page

The following items are documented for this service:

Licensing

BMC Helix Operations Management services are available with the purchase of any of the following line items from your ordering document:

License

Unit of Measurement

Service location

BMC Helix Operations Management - Monitoring and Event Management for Serversper asset - average server endpoint - SaaS

US Commercial A AWS

Canada AWS

Dublin AWS

Singapore AWS

Sydney AWS

Canada Government - AWS

U.S. OCI

Germany OCI

BMC Helix Operations Management - Monitoring and Event Management for Devicesper asset - average device endpoint - SaaS
BMC Helix Operations Management - Monitoring and Event Management for Serverless Assets(250-Pack)per asset - average serverless endpoint - SaaS
BMC Helix Operations Management - Event Management for Serversper asset - average server endpoint - SaaS
BMC Helix Operations Management - Event Management for Devicesper asset - average device endpoint - SaaS
BMC Helix Operations Management - Event Management for Serverless Assets (250-Pack)per asset - average serverless endpoint - SaaS
BMC Helix Operations Management - AIOps Add-on for Serversper asset - average server endpoint - SaaS
BMC Helix Operations Management - AIOps Add-on for Devicesper asset - average device endpoint - SaaS
BMC Helix Operations Management - AIOps Add-on for Serverless Assets (250-Pack)per asset - average serverless endpoint – SaaS

With the "per asset - average server endpoint - SaaS" unit of measurement, a subscription is required for the highest monthly average of server endpoints monitored, managed or discovered by the service. “Server endpoints” include any virtual or physical computer that provides a service for other computers or users connected to it via the Internet, extranet, intranet, or other networked technologies. Each virtual machine, regardless of the environment it is hosted in, is considered a server endpoint.

With the "per asset - average device endpoint - SaaS" unit of measurement, a subscription is required for the highest monthly average of device endpoints monitored, managed or discovered by the service. A “device endpoint” is a network device (such as a router, switch or hub), either standalone or a chassis-based device/card/processor, using a unique IP address. A device endpoint also includes virtual network devices managed through the IP address of its physical host.

With the "per asset - average serverless asset endpoint - SaaS" unit of measurement, a subscription is required for the highest monthly average of serverless assets monitored, managed or discovered by the service. “Serverless assets” include any type of cloud computing service  (i.e., private, public or hybrid) that does not require access to the underlying assets such as servers. 

LicenseFunctionality
BMC Helix Operations Management - Monitoring and Event Management for Servers
  • Metric, Event and Log Collection
  • Dynamic Service Modelling
  • Monitoring and Event Management
  • Service Impact Monitoring
  • Probable-Cause
  • Rule-Based Situation Analysis
BMC Helix Operations Management - Monitoring and Event Management for Devices
BMC Helix Operations Management - Monitoring and Event Management for Serverless Assets (250-Pack)
BMC Helix Operations Management - Monitoring and Event Management for Servers (FedRAMP)
BMC Helix Operations Management - Monitoring and Event Management for Devices (FedRAMP)
BMC Helix Operations Management - Monitoring and Event Management for Serverless Assets (250-Pack) (FedRAMP)
BMC Helix Operations Management - Event Management for Servers
  • Event and Log Collection
  • Dynamic Service Modelling
  • Event Management
  • Service Impact Monitoring
  • Probable-Cause
  • Rule-Based Situation Analysis



BMC Helix Operations Management - Event Management for Devices
BMC Helix Operations Management - Event Management for Serverless Assets (250-Pack)
BMC Helix Operations Management - Event Management for Servers (FedRAMP)
BMC Helix Operations Management - Event Management for Devices (FedRAMP)
BMC Helix Operations Management - Event Management for Serverless Assets (250-Pack) (FedRAMP)

BMC Helix Operations Management - AIOps Add-on for Servers

  • Intelligent Automation

  • Intelligent Integration
  • Root Cause Isolation
  • AI/ML-Based Situation Analysis




BMC Helix Operations Management - AIOps Add-on for Devices

BMC Helix Operations Management - AIOps Add-on for Serverless Assets (250-Pack)

BMC Helix Operations Management - AIOps Add-on for Servers (FedRAMP)

BMC Helix Operations Management - AIOps Add-on for Devices (FedRAMP)

BMC Helix Operations Management - AIOps Add-on for Serverless Assets (250-Pack) (FedRAMP)

Additional license terms

The following additional terms apply to the BMC Helix Operations Management service:

  • BMC Helix Dashboards and BMC Helix Portal are included as entitlements
  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Data retention and storage limitations apply as follows:
Data typeDescriptionRetention periodStorage limit
Events

Open events are closed 90 days after last modification date
Closed events remain in the system for 90 dates prior to being deleted

90 days

400 GB of events, raw metrics and aggregated metrics for every 1,000 assets licensed

Raw metrics

All raw metrics stored in the solution

90 days
Aggregated metrics

All metrics that have been aggregated hourly stored in the solution

2 years

Logs

All log records that are stored in the solution

3 day1 GB for every 1,000 assets licensed for BMC Helix Operations Management - Monitoring and Event Management for Servers


Data retention periods and storage capacity for logs may be expanded with the purchase of one of the following add-ons:

LicenseUnit of MeasurementDescription
BMC Helix Operations Management – 1 GB Log Analytics (30 Day Retention)Each1 GB of log ingestion per day, retained for 30 days
BMC Helix Operations Management – 1 GB Log Analytics, Cold Storage1 GB of log archival (including a restoration in warm search for up to 500 GB per tenant and up to 10 days each month)

Standard environments

Your purchase of BMC Helix Operations Management provides the following environments:

  • Development
  • Production

Important

If your IT Operations Management subscription services are accompanied by any IT Service Management subscription services, you will also receive a standard QA environment, in addition to Development and a Production environment. 

Add-on services

The following services are available via BMC's MarketZone program:

Sentry Backup Monitor for BMC Helix Operations Management

Sentry Storage Monitor for BMC Helix Operations Management

Sentry Hardware Monitor for BMC Helix Operations Management

Sentry High Availability Monitoring for BMC Operations Management

Sentry Monitoring Studio for BMC Helix Operations Management

Related topics

BMC Helix Operations Management activation

Roles and responsibilities

Support information

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Comments

  1. Gerardo Sumano

    In the following reference: https://docs.bmc.com/docs/display/public/helixsubscriber/BMC+Helix+Operations+Management+activation, there are 3 environments and in this link 2 are mentioned. Can you specify how many environments we provide with this solution?

    Mar 01, 2021 07:29
  2. Martha Mulvaney

    Gerardo, we offer two environments for this service. I have updated the activation page.

    Mar 18, 2021 07:32
  3. Amit Khandelwal

    Is AIOPs offering - add-on already GA and available as a SKU . Also is Entuity is. also available as a SaaS offering . 

    Jun 17, 2021 02:37
  4. Amit Khandelwal

    The sentry links for BHOM takes to a page which shows Sentry for TrueSight Operation management , does that mean the same SKU's and options will be applicable to Sentry for BHOM as well . 

    Also , as per the pricing options , there are multiple SKU's for Sentry Monitoring Studio for BHOM and can you confirm that pls.

    Jun 18, 2021 12:08
    1. Betty Xu

      Hi Amit, I sent the responses to you via Microsoft Teams - please let me know if you did not receive my messages. 

      Thanks!

      Jun 21, 2021 09:54
    1. Amit Khandelwal

      I am still facing this issue , can you check it again . 

      Nov 16, 2022 12:36
  5. Graham Brown

    For the additional storage retention for log analytics is that per 1000 assets as well?  If so that should be specified.

    Jul 30, 2021 02:10
    1. Jon Thomas

      Hi Graham,

      The 1 GB per 1,000 assets with 1 day of retention is just a small amount of log analytics that is included when a customer purchases BMC Helix Operations Management - Monitoring and/or Event Management licenses.  The number of assets does not have an impact if a customer purchases the "BMC Helix Operations Management – 1 GB Log Analytics (xx Day Retention)".  The "BMC Helix Operations Management – 1 GB Log Analytics (30 Day Retention)" SKU is a monthly subscription that gives the customer 1 GB of daily ingestion with 30 days of retention for each quantity purchased.  For example, if you buy quantity of 2, you get 2 GB of daily ingestion with 30 day retention.  When you purchase this Log Analytics SKU, it does not matter how many assets you have. 


       

      Jan 11, 2022 01:49
  6. Amit Khandelwal

    Could you mention Helix Dashboard entitlements as part of default licensing along with any other add-on capabilities 

    Jan 07, 2022 07:25
    1. Betty Xu

      Hi Amit, BMC Helix Dashboards and BMC Helix Portal has been added under "Additional license terms" as per your request.  Thanks!

      Jan 07, 2022 03:21
  7. Betty Neumann

    Would someone be able to clarify when the log ingestion size is reset? When is the daily flag reset for logs to flow in again?

    Is it a calculated 24hours? Or does it reset at midnight for a certain time zone? Or something else that begins the “new day” of allowing log ingestion to start again?

    May 06, 2022 04:08
    1. Jon Thomas

      Hi Betty,

      The daily ingestion is based on the time zone where the service is hosted.  For instance, if the Log Analytics service is running in northern Virginia, the day = 12:00 AM - 11:59 PM ET.

      May 10, 2022 01:35
  8. Ahmed El sayed

    I am looking for BHOM on-prem license information


    Sep 25, 2022 08:09
    1. Dhanya Menon

      Hello Ahmed,

      Thank you for your query.

      You can find information about the standard license entitlements for the BMC Helix ITOM OnPrem offering on this page: License entitlements

      Thanks,

      Dhanya

      Sep 26, 2022 12:54
  9. Ahmed El sayed

    Thanks a lot Dhanya

    Sep 26, 2022 04:09
    1. Ahmed El sayed

      Hi @Dhanya,


      Could you please also send me license information for BHOM OnPrem 

      Sep 26, 2022 05:30
      1. Dhanya Menon

        Hello Ahmed,

        The link I shared provides license information for BHOM On-Premises. Is there anything specific you are looking for?

        Regards,

        Dhanya

        Sep 26, 2022 06:04
        1. Ahmed El sayed

          Actually, the link provided is for ITOM, not BHOM, I am looking for BHOM Onprem license information in detail and how can we license it.


          Many thanks in advance for your fast response, Really Appreciated,


          Sep 26, 2022 06:20
          1. Dhanya Menon

            Hello Ahmed,

            BMC Helix ITOM OnPrem is a solution offering that includes the following product components:

            • BMC Helix Continuous Optimization
            • BMC Helix Operations Management (includes BMC Helix AIOps and BMC Helix Log Analytics)
            • BMC Helix Discovery

            You can find license information for BMC Helix Operations Management on the License entitlements page. For features that are available in various components, please see the Features available with Standard and Advanced licenses section on the same page.

            Hope this helps.

            Thanks,

            Dhanya

            Sep 26, 2022 07:20
            1. Ahmed El sayed

              Thanks, Dhanya,


              I know that ITOM onPrem includes the above products and includes BHOM, But actually, I found that ITOM is only applicable to be installed on the container architecture. Is it correct?

              So if our customer doesn't have a containers platform like OpenShift for example, he should use legacy systems like Linux or Windows, So he will install BHOM stand-alone. Is it correct or is BHOM also only supported on the Container Platform?


              Thanks 

              Sep 26, 2022 07:35
              1. Dhanya Menon

                Hello Ahmed,

                I will check with an expert about your queries and revert.

                Thanks,

                Dhanya

                Sep 26, 2022 08:37
              1. Jithesh Nelliyeri padikkal

                Yes, Its same as SAAS product which is containerized microservice based architecture can be deployed only on container platform.

                We have several container platform supported by ITOM OnPrem. Refer this for all the supported platforms and other system requirements.

                https://docs.bmc.com/docs/HelixOperationsManagementDeploy/system-requirements-1020715950.html

                Sep 27, 2022 10:45