Learn about what’s new or upcoming changes for BMC Helix Subscriber services, including new features, urgent issues, documentation updates, and fixes or patches in the following topics:
Generally available releases and patches | Enhancements and patches |
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Details about fixes | Known and corrected issues |
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icon on the top ofBMC Helix Subscriber policy updates
Date | Title | Summary |
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May 12, 2023 |
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May 1, 2023 |
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August 5, 2021 | Updated the Support Policy, including the BMC Helix release numbering nomenclature and upgrade policy. | |
June 5, 2021 | BMC Helix ITSM base data capacity | Updated the base capacity for BMC Helix ITSM to 500 GB of storage for up to 199 subscription users. |
April 1, 2021 | Updated the End of Support Date for previous versions. |
This topic describes and links to PDFs and other documents that support this product release.
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If the ready-made PDFs of this space do not satisfy your requirements, you can create a custom PDF for a specific topic, a topic and its children, or a group of topics with a specific label. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.
This topic provides information that supplements the BMC Helix Subscriber documentation.
Frequently asked questions about BMC Helix services
This section provides answers to frequently asked questions about BMC Helix services.
Frequently asked questions about BMC Helix service update
This section provides answers to frequently asked questions about BMC Helix service update. The service updates are pushed in the form of automated rollouts to your environments with zero downtime.
Planning the service update
Upgrading the environment
Frequently asked questions about BMC Support
This section provides answers to frequently asked questions specific to BMC Support.
Frequently asked questions about submitting a Request for Change (RFC)
This section provides answers to frequently asked questions specific to submitting an RFC from the support portal.
Additional resources from BMC
For additional information that you might find helpful, use the following links:
- BMC Helix ITSM and Remedy IT Service Management documentation index:
BMC Helix ITSM and Remedy IT Service Management
- BMC Helix Digital Workplace Advanced product documentation:
BMC Helix Digital Workplace Advanced
- BMC Client Management product documentation:
BMC Client Management
- BMC Helix Discovery product documentation:
BMC Helix Discovery
- BMC Communities:
BMC Helix Community
- BMC Educational Services:
BMC Helix ITSM Suite Training
- www.bmc.com:
BMC Helix
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