BMC Helix Multi-Cloud Broker service
This topic provides BMC Helix Multi-Cloud Broker customers with information specific to service operations. For BMC Helix Multi-Cloud Broker product-specific documentation, see .
This topic provides BMC Helix Multi-Cloud Broker customers with information specific to service operations. BMC Helix Multi-Cloud Broker is a ticket-brokering add-on service for BMC Helix ITSM with BMC Helix iPaaS powered by Jitterbit, or powered by MuleSoft, as the underlying technology.
The following items are documented for this service:
Customers must have BMC Helix ITSM and one of the BMC Helix iPaaS services (powered by Jitterbit or powered by MuleSoft) to use BMC Helix Multi-Cloud Broker service.
The BMC Multi-Cloud Broker service is available with the purchase of any of the following line items from your ordering document:
|License||Unit of Measurement|
|BMC Helix Multi-Cloud Broker||per instance - SaaS|
|BMC Multi-Cloud Broker on AWS (FedRAMP)||per instance - SaaS|
|BMC Multi-Cloud Broker on AWS (DoD Impact Level 4)||per instance - SaaS|
|BMC Multi-Cloud Broker on AWS (DoD Impact Level 5)||per instance - SaaS|
Please refer to Service locations for available datacenter locations.
With the "per instance - SaaS" unit of measurement, an instance refers to a unique production implementation of the service.
Additional license terms
The following additional terms apply to the BMC Multi-Cloud Broker service:
- Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
- Entitlements are subject to change.
- Non-production environments are configured with the same license capacity as the production environment.
- Purchased licenses are only valid on one production environment.
Your purchase of BMC Helix Multi-Cloud Broker provides the following environments:
- Quality Assurance
Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.
The following optional add-ons are also available for an additional fee: