BMC Helix Multi-Cloud Broker service

This topic provides BMC Helix Multi-Cloud Broker customers with information specific to service operations. For BMC Helix Multi-Cloud Broker product-specific documentation, see BMC Helix Multi-Cloud Broker overview

This topic provides BMC Helix Multi-Cloud Broker customers with information specific to service operations. BMC Helix Multi-Cloud Broker is a ticket-brokering add-on service for BMC Helix ITSM with BMC Helix iPaaS powered by Jitterbit, or powered by MuleSoft, as the underlying technology.

The following items are documented for this service:

Important

Customers must have BMC Helix ITSM and one of the BMC Helix iPaaS services (powered by Jitterbit or powered by MuleSoft) to use BMC Helix Multi-Cloud Broker service. 

Related topics

List of out-of-the-box connectors

Supported browsers and devices

Supported languages

Licensing

The BMC Multi-Cloud Broker service is available with the purchase of any of the following line items from your ordering document:

LicenseUnit of Measurement
BMC Helix Multi-Cloud Brokerper instance - SaaS
BMC Multi-Cloud Broker on AWS (FedRAMP)
per instance - SaaS
BMC Multi-Cloud Broker on AWS (DoD Impact Level 4)per instance - SaaS
BMC Multi-Cloud Broker on AWS (DoD Impact Level 5)per instance - SaaS

Please refer to Service locations for available datacenter locations.  

With the "per instance - SaaS" unit of measurement, an instance refers to a unique production implementation of the service.

Additional license terms

The following additional terms apply to the BMC Multi-Cloud Broker service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Non-production environments are configured with the same license capacity as the production environment. 
  • Purchased licenses are only valid on one production environment.

Standard environments

Your purchase of BMC Helix Multi-Cloud Broker provides the following environments:

  • Tailoring
  • Quality Assurance
  • Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

The following optional add-ons are also available for an additional fee:

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Comments

  1. Suruchi Chhabra

    Please clarify ,  for MCS to work we would also need iPAAS license as well ?

    Mar 21, 2022 12:43
    1. Katie Carty Tierney

      "NOTE: Customers must use BMC Helix iPaaS powered by Jitterbit or powered by MuleSoft to use BMC Helix Multi-Cloud Broker. "

      Mar 21, 2022 12:53
    1. Betty Xu

      Yes!  As Katie also noted below you must have one of the iPaaS services to leverage Helix MCB. 

      Mar 21, 2022 01:02