BMC Helix Business Workflows service

This topic provides BMC Helix Business Workflows customers with information specific to service operations. For BMC Helix Business Workflows product-specific documentation, visit the BMC Helix Business Workflows overview  page.

End users can raise HR requests from the HR Portal page in BMC Helix Digital Workplace Advanced. However, the HR Portal page is not visible by default in BMC Helix Digital Workplace Advanced. To get started with HR Service Management, administrators must enable the HR Portal page from BMC Helix Digital Workplace Advanced and configure certain settings before end users can start using the HR Portal to raise requests. For more information, see HR Service Management overview .

Licensing

The BMC Helix Business Workflows service is available with the purchase of any of the following line items from your ordering document:

Please refer to Service location for available datacenter locations.  

With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.

With the "per active user - SaaS" unit of measurement, an active user represents an individual who has a unique login ID assigned, and who at least once during the calendar month logs into or connects to the subscription service. Active users are counted on a monthly basis.

License entitlements

The following applications, features, and utilities are available with the purchase of BMC Helix Business Workflows: 

Additional license terms

The following additional terms apply to the BMC Helix Business Workflows service:

• Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
• Entitlements are subject to change.
• Non-production environments are configured with the same license capacity as the production environment. 
• Purchased licenses are only valid on one production environment.
• Licenses are sold in 100 user packs.
• License types (Named and Active users) cannot be mixed.
• Users who work on cases will not need a license
• Requestor for cases will require a license
• Integrations into the system may not be used to circumvent user licensing.
• BMC Helix Digital Workplace Advanced is a pre-requisite purchase with a quantity at or above the BMC Helix Business Workflows licensed capacity.
• HR Service Management is part of the BWF licensing schema and is a Line of Business.

Standard environments

Your purchase of BMC Helix Business Workflows provides the following environments:

• Tailoring
• Quality Assurance
• Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

The following optional add-ons are also available for an additional fee:

• BMC Helix Premium Connector
• Fusion Agility Suite / Visual Boards for BMC Helix