BMC Helix Business Workflows service

This topic provides BMC Helix Business Workflows customers with information specific to service operations. For BMC Helix Business Workflows product-specific documentation, visit the BMC Helix Business Workflows overview Open link page.



Related topics

BMC Helix Dashboards Open link

BMC Helix Business Workflows trial Open link

Setting up the time zone in BMC Helix Business Workflows Open link

For the first line of business, use the BMC Helix Business Workflows – Active or Named User license. For each subsequent line of business, use the BMC Helix Business Workflows - Additional Line of Business - Active or Named User license. You can add as many lines of business as required.

Active and Named Users are an end user based unit of measure.

Example

Apex Global plans to use BMC Helix Business Workflows to extend Service Management to other departments beyond IT. 

  • To add its first line of business - Human Resources, Apex uses the BMC Helix Business Workflows - Active User license.
  • Apex then wants to add another line of business - Finance. Apex uses the BMC Helix Business Workflows – Additional Line of Business – Active User license to add this additional line of business.
  • For adding any subsequent line of business Apex will keep using the BMC Helix Business Workflows – Additional Line of Business – Active User license.

Important

For customers on BMC Helix Business Workflows version 21.05 and later, AI Classification use cases are entitled to your subscription service.


Licensing

The BMC Helix Business Workflows service is available with the purchase of any of the following line items from your ordering document:

LicenseUnit of Measurement
BMC Helix Business Workflows - Named User (100 Users)per named user - SaaS
BMC Helix Business Workflows - Active User (100 Users)per active user - SaaS
BMC Helix Business Workflows - Additional Line of Business - Named User (100 Users)per named user - SaaS
BMC Helix Business Workflows - Additional Line of Business - Active User (100 Users)per active user - SaaS
BMC Helix Business Workflows (FedRAMP) - Named User (100 Users)per named user - SaaS
BMC Helix Business Workflows (FedRAMP) - Active User (100 Users)per active user - SaaS
BMC Helix Business Workflows (FedRAMP) - Additional Line of Business - Named User (100 Users)per named user - SaaS
BMC Helix Business Workflows (FedRAMP) - Additional Line of Business - Active User (100 Users)per active user - SaaS
BMC Helix Business Workflows on AWS (DoD Impact Level 4) - Named User (100 Users)per named user - SaaS
BMC Helix Business Workflows on AWS (DoD Impact Level 4) - Active User (100 Users)per active user - SaaS
BMC Helix Business Workflows on AWS (DoD Impact Level 4) - Additional Line of Business - Named User (100 Users)per named user - SaaS
BMC Helix Business Workflows on AWS (DoD Impact Level 4) - Additional Line of Business - Active User (100 Users)per active user - SaaS
BMC Helix Business Workflows on AWS (DoD Impact Level 5) - Active User (100 Users)per active user - SaaS
BMC Helix Business Workflows on AWS (DoD Impact Level 5) - Named User (100 Users)

per named user - SaaS

BMC Helix Business Workflows on AWS (DoD Impact Level 5) - Additional Line of Business - Active User (100 Users)

per active user - SaaS

BMC Helix Business Workflows on AWS (DoD Impact Level 5) - Additional Line of Business - Named User (100 Users)

per named user - SaaS

Please refer to Service location for available datacenter locations.  

With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.

With the "per active user - SaaS" unit of measurement, an active user represents an individual who has a unique login ID assigned, and who at least once during the calendar month logs into or connects to the subscription service. Active users are counted on a monthly basis.

License entitlements

The following applications, features, and utilities are available with the purchase of BMC Helix Business Workflows: 

Entitlements - BMC Helix Business Workflows applications, features, and utilities

  • Case template and category prediction
  • Converged Innovation Suite, including Dev Studio and Innovation Studio*
  • BMC Helix Dashboards*
  • BMC Helix Portal*
  • HR Service Management**

*Version 21.02 and later
**Version 22.1 and later

Additional license terms

The following additional terms apply to the BMC Helix Business Workflows service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Non-production environments are configured with the same license capacity as the production environment. 
  • Purchased licenses are only valid on one production environment.
  • Licenses are sold in 100 user packs.
  • License types (Named and Active users) cannot be mixed.
  • Users who work on cases will not need a license
  • Requestor for cases will require a license
  • Integrations into the system may not be used to circumvent user licensing.
  • BMC Helix Digital Workplace Advanced is a pre-requisite purchase with a quantity at or above the BMC Helix Business Workflows licensed capacity.
  • HR Service Management is a part of the BMC Helix Business Workflows licensing schema and is a Line of Business.

Standard environments

Your purchase of BMC Helix Business Workflows provides the following environments:

  • Tailoring
  • Quality Assurance
  • Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

The following optional add-ons are also available for an additional fee:

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