BMC Helix Innovation Suite service
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This page supports documentation for version 21.02 and higher on the BMC Helix platform. For customers who are on version 20.08, please visit this page here.
This topic provides BMC Helix Innovation Suite (formerly BMC Helix Custom Applications) customers with information specific to service operations. For the converged BMC Helix Innovation Suite product-specific documentation, visit the Innovation Suite Overview page and Action Request System Overview page.
The following items are documented for this service:
The converged BMC Helix Innovation Suite service is available with the purchase of any of the following line items from your ordering document:
|License||Unit of Measurement||Service location|
|BMC Helix Custom Applications - User||per named user - SaaS|
U.S. Commercial A
U.S. Public Sector
U.S. Commercial A AWS
Asia Pacific AWS
South Africa AWS
Canada Government AWS
|BMC Helix Custom Applications - Concurrent User||per concurrent user - SaaS|
|BMC Helix Custom Applications on AWS (FedRAMP) - User||per named user - SaaS||U.S. FedRAMP|
|BMC Helix Custom Applications on AWS (FedRAMP) - Concurrent User||per concurrent user - SaaS||U.S. FedRAMP|
|BMC Helix Custom Applications on AWS (FedRAMP Impact Level 4) - User||per named user - SaaS||U.S. FedRAMP GovCloud|
|BMC Helix Custom Applications on AWS (FedRAMP Impact Level 4) - Concurrent User||per concurrent user - SaaS||U.S. FedRAMP GovCloud|
With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.
With the "per concurrent user - SaaS" unit of measurement, a concurrent user accesses the application from a pool of shared licenses if one is available.
The following applications, features and utilities are available with the purchase of BMC Helix Innovation Suite:
Entitlements - BMC Helix Innovation Suite applications, features and utilities
Additional license terms
The following additional terms apply to the BMC Helix Innovation Suite service:
- Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
- Entitlements are subject to change.
- Non-production environments are configured with the same license capacity as the production environment.
- Purchased licenses are only valid on one production environment.
- For custom applications, users that access the system only to read or submit data do not require a user license. Users who manage/update records in a custom application require a BMC Helix Innovation Suite user license.
Your purchase of BMC Helix Innovation Suite provides the following environments:
- Quality Assurance
Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.