BMC Helix Innovation Suite service

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This page supports documentation for version 21.02 and higher on the BMC Helix platform. For customers who are on version 20.08, please visit this page here.


This topic provides BMC Helix Innovation Suite (formerly BMC Helix Custom Applications) customers with information specific to service operations. For the converged BMC Helix Innovation Suite product-specific documentation, visit the Innovation Suite Overview page and Action Request System Overview page.

The following items are documented for this service:

Licensing

The converged BMC Helix Innovation Suite service is available with the purchase of any of the following line items from your ordering document:

LicenseUnit of MeasurementService location
BMC Helix Custom Applications - Userper named user - SaaS

U.S. Commercial A

U.S. Public Sector

European Union

United Kingdom

U.S. Commercial A AWS

Canada AWS

Asia Pacific AWS

Germany AWS

Brazil AWS

South Africa AWS

Australia AWS

UAE Azure

Canada Government AWS

U.S. OCI

Germany OCI

BMC Helix Custom Applications - Concurrent Userper concurrent user - SaaS
BMC Helix Custom Applications on AWS (FedRAMP) - Userper named user - SaaSU.S. FedRAMP
BMC Helix Custom Applications on AWS (FedRAMP) - Concurrent Userper concurrent user - SaaSU.S. FedRAMP
BMC Helix Custom Applications on AWS (FedRAMP Impact Level 4) - Userper named user - SaaSU.S. FedRAMP GovCloud
BMC Helix Custom Applications on AWS (FedRAMP Impact Level 4) - Concurrent Userper concurrent user - SaaSU.S. FedRAMP GovCloud


With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.

With the "per concurrent user - SaaS" unit of measurement, a concurrent user accesses the application from a pool of shared licenses if one is available.  


Note:

If you are a service provider and wish to participate in the BMC Developer Program to create custom applications, you must register for an account and then request access to a personal developer sandbox. See Developer Program for details.

License entitlements

The following applications, features and utilities are available with the purchase of BMC Helix Innovation Suite: 

Entitlements - BMC Helix Innovation Suite applications, features and utilities

  • Converged Innovation Suite platform custom application development and usage, including
    • Innovation Studio
    • AR System
  • Foundation data

Additional license terms

The following additional terms apply to the BMC Helix Innovation Suite service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Non-production environments are configured with the same license capacity as the production environment. 
  • Purchased licenses are only valid on one production environment.
  • For custom applications, users that access the system only to read or submit data do not require a user license. Users who manage/update records in a custom application require a BMC Helix Innovation Suite user license.

Standard environments

Your purchase of BMC Helix Innovation Suite provides the following environments:

  • Tailoring
  • Quality Assurance
  • Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Related topics

Supported devices and browsers

Supported languages

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