BMC Helix Digital Workplace Basic service

This topic provides BMC Helix Digital Workplace Basic customers with information specific to service operations. For BMC Digital Workplace Basic product-specific documentation, visit the Product Overview page.

The following items are documented for this service:

Licensing

The BMC Helix Digital Workplace Basic service is available with the purchase of BMC Helix IT Service Management subscription licenses and/or any of the following line items from your ordering document:

LicenseUnit of MeasurementService location
BMC Helix Digital Workplace Basic - Additional Capacity - Named User (100 users)per named user - SaaS

U.S. Commercial A

U.S. Public Sector

European Union

United Kingdom

U.S. Commercial A AWS

Canada AWS

Asia Pacific AWS

Germany AWS

Brazil AWS

South Africa AWS

Australia AWS

UAE Azure

Canada Government AWS

U.S. OCI

Germany OCI

BMC Helix Digital Workplace Basic (Public Sector) - Additional Capacity - Named User (100 users)per named user - SaaSU.S. Public Sector
BMC Helix Digital Workplace Basic - Additional Capacity - Named User (100 users)per named user - SaaSU.S. FedRAMP
BMC Helix Digital Workplace Basic (Public Sector) - Additional Capacity - Named User (100 users)per named user - SaaSU.S. FedRAMP GovCloud

With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.

Note:

A purchase of a BMC Helix ITSM Suite or BMC Helix Service Desk subscription entitles the customer to the following BMC Helix Digital Workplace Basic named users:

  • For each named BMC Helix ITSM Suite or BMC Helix Service Desk license, 100 named BMC Helix Digital Workplace Basic licenses
  • For each concurrent BMC Helix ITSM Suite or BMC Helix Service Desk license, 250 named BMC Helix Digital Workplace Basic licenses

If these entitlements are not enough for your organization, additional capacity may be purchased via the licenses outlined in the table above.

License entitlements

The following applications, feature and utilities are available with the purchase of BMC Helix Digital Workplace Basic:

Entitlements - BMC Helix Digital Workplace Basic applications, features and utilities

  • Assistance
  • Approvals
  • General broadcasts
  • Mobile access

For BMC Helix Digital Workplace versions 19.02 and later, rebranding is performed using the Admin console. See Rebranding BMC Digital Workplace.

Additional license terms

The following additional terms apply to the BMC Helix Digital Workplace Basic service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Non-production environments are configured with the same license capacity as the production environment. 
  • User licenses cannot be shared between multiple users; each user license entitles one user access to all license capabilities referenced above and these entitlements may not be split between multiple users.
  • Purchased licenses are only valid on one production environment.
  • Each user accessing the system is consuming a named license.
  • Integrations into the system may not be used to circumvent user licensing.
  • A maximum device limit of three (3) is applied to BMC Helix Digital Workplace Basic licenses. Purchasing BMC Helix Digital Workplace Advanced removes this restriction.

Standard environments

Your purchase of BMC Helix Digital Workplace Basic provides the following environments:

  • Development
  • Quality Assurance
  • Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

There are no add-on services available for BMC Helix Digital Workplace Basic.

Related topics

BMC Helix Digital Workplace Advanced service

BMC Digital Workplace videos

Supported devices and browsers

Supported languages

BMC Helix Digital Workplace trial 

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