BMC Helix Digital Workplace Basic service

This topic provides BMC Helix Digital Workplace Basic customers with information specific to service operations. For BMC Digital Workplace Basic product-specific documentation, see BMC Helix Digital Workplace overview Open link .

Related topics

BMC Helix Digital Workplace Advanced service

BMC Helix Digital Workplace videos Open link

Supported devices and browsers

Supported languages

BMC Helix Digital Workplace trial  Open link

Licensing

The BMC Helix Digital Workplace Basic service is available with the purchase of BMC Helix IT Service Management subscription licenses and/or any of the following line items from your ordering document:

LicenseUnit of Measurement
BMC Helix Digital Workplace Basic - Additional Capacity - Named User (100 users)per named user - SaaS
BMC Helix Digital Workplace Basic (Public Sector) - Additional Capacity - Named User (100 users)per named user - SaaS
BMC Helix Digital Workplace Basic on AWS (DoD Impact Level 4) - Additional Capacity - Named User (100 users)per named user - SaaS

BMC Helix Digital Workplace Basic on AWS (DoD Impact Level 5) - Additional Capacity - Named User (100 users)

per named user - SaaS

Please refer to Service locations for available datacenter locations.  

With the "per named user - SaaS" unit of measurement: A license (with a Classification at the appropriate Level, if applicable) is required for each individual employee or contractor or client of Customer. When user-based interaction is required, a license is required for all individuals for whom access has been granted to the Product on a computer or multiple computers typically via the issuance of a unique ID regardless of whether the individual is actively using the Product at any given time.

Note:

A purchase of a BMC Helix ITSM Suite or BMC Helix Service Desk subscription entitles the customer to the following BMC Helix Digital Workplace Basic named users:

  • For each named BMC Helix ITSM Suite or BMC Helix Service Desk license, 100 named BMC Helix Digital Workplace Basic licenses
  • For each concurrent BMC Helix ITSM Suite or BMC Helix Service Desk license, 250 named BMC Helix Digital Workplace Basic licenses

If these entitlements are not enough for your organization, additional capacity may be purchased via the licenses outlined in the table above.

License entitlements

The following applications, feature and utilities are available with the purchase of BMC Helix Digital Workplace Basic:

Entitlements - BMC Helix Digital Workplace Basic applications, features and utilities

  • Assistance
  • Approvals
  • General broadcasts
  • Mobile access
  • BMC Helix Platform entitlements
  • Rebranding BMC Helix Digital Workplace Open link

For detailed information about BMC Helix Digital Workplace entitlements, see License types and features Open link .

Additional license terms

The following additional terms apply to the BMC Helix Digital Workplace Basic service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Non-production environments are configured with the same license capacity as the production environment. 
  • User licenses cannot be shared between multiple users; each user license entitles one user access to all license capabilities referenced above and these entitlements may not be split between multiple users.
  • Purchased licenses are only valid on one production environment.
  • Each user accessing the system is consuming a named license.
  • Integrations into the system may not be used to circumvent user licensing.
  • A maximum device limit of three (3) is applied to BMC Helix Digital Workplace Basic licenses. Purchasing BMC Helix Digital Workplace Advanced removes this restriction.

Standard environments

Your purchase of BMC Helix Digital Workplace Basic provides the following environments:

  • Development
  • Quality Assurance
  • Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

There are no add-on services available for BMC Helix Digital Workplace Basic.

Was this page helpful? Yes No Submitting... Thank you

Comments