BMC Helix Digital Workplace Basic service
This topic provides BMC Helix Digital Workplace Basic customers with information specific to service operations. For BMC Digital Workplace Basic product-specific documentation, see
BMC Helix Digital Workplace overview
.
Licensing
The BMC Helix Digital Workplace Basic service is available with the purchase of BMC Helix IT Service Management subscription licenses and/or any of the following line items from your ordering document:
| License | Unit of Measurement |
|---|---|
| BMC Helix Digital Workplace Basic - Additional Capacity - Named User (100 users) | per named user - SaaS |
| BMC Helix Digital Workplace Basic (Public Sector) - Additional Capacity - Named User (100 users) | per named user - SaaS |
| BMC Helix Digital Workplace Basic on AWS (DoD Impact Level 4) - Additional Capacity - Named User (100 users) | per named user - SaaS |
BMC Helix Digital Workplace Basic on AWS (DoD Impact Level 5) - Additional Capacity - Named User (100 users) | per named user - SaaS |
Please refer to Service locations for available datacenter locations.
With the "per named user - SaaS" unit of measurement: A license (with a Classification at the appropriate Level, if applicable) is required for each individual employee or contractor or client of Customer. When user-based interaction is required, a license is required for all individuals for whom access has been granted to the Product on a computer or multiple computers typically via the issuance of a unique ID regardless of whether the individual is actively using the Product at any given time.
Note:
A purchase of a BMC Helix ITSM Suite or BMC Helix Service Desk subscription entitles the customer to the following BMC Helix Digital Workplace Basic named users:
- For each named BMC Helix ITSM Suite or BMC Helix Service Desk license, 100 named BMC Helix Digital Workplace Basic licenses
- For each concurrent BMC Helix ITSM Suite or BMC Helix Service Desk license, 250 named BMC Helix Digital Workplace Basic licenses
If these entitlements are not enough for your organization, additional capacity may be purchased via the licenses outlined in the table above.
License entitlements
The following applications, feature and utilities are available with the purchase of BMC Helix Digital Workplace Basic:
Entitlements - BMC Helix Digital Workplace Basic applications, features and utilities | |
|---|---|
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For detailed information about BMC Helix Digital Workplace entitlements, see
License types and features
.
Additional license terms
The following additional terms apply to the BMC Helix Digital Workplace Basic service:
- Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
- Entitlements are subject to change.
- Non-production environments are configured with the same license capacity as the production environment.
- User licenses cannot be shared between multiple users; each user license entitles one user access to all license capabilities referenced above and these entitlements may not be split between multiple users.
- Purchased licenses are only valid on one production environment.
- Each user accessing the system is consuming a named license.
- Integrations into the system may not be used to circumvent user licensing.
- A maximum device limit of three (3) is applied to BMC Helix Digital Workplace Basic licenses. Purchasing BMC Helix Digital Workplace Advanced removes this restriction.
Standard environments
Your purchase of BMC Helix Digital Workplace Basic provides the following environments:
- Development
- Quality Assurance
- Production
Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.
Add-on services
There are no add-on services available for BMC Helix Digital Workplace Basic.
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