BMC Helix Digital Workplace Advanced service

This topic provides BMC Helix Digital Workplace Advanced customers with information specific to service operations. For BMC Digital Workplace Advanced product-specific documentation, see BMC Helix Digital Workplace overview .

End users can raise HR requests from the HR Portal page in BMC Helix Digital Workplace Advanced. However, the HR Portal page is not visible by default in BMC Helix Digital Workplace Advanced. To get started with HR Service Management, administrators must enable the HR Portal page from BMC Helix Digital Workplace Advanced and configure certain settings before end users can start using the HR Portal to raise requests. For more information, see HR Service Management overview .

Licensing

The BMC Helix Digital Workplace Advanced service is available with the purchase of any of the following line items from your ordering document:

Please refer to Service location for available datacenter locations.  

With the "per named user - SaaS" unit of measurement, each named user configured for access to the application has an assigned license that is not available to other users. Named users are counted from the ITSM User form and are consuming a license regardless of how often they log into the system.

With the "per active user - SaaS" unit of measurement, an active user represents an individual who has a unique login ID assigned, and who at least once during the calendar month logs into or connects to the subscription service. Active users are counted on a monthly basis. 

With the "per Self-Registered User - SaaS" unit of measurement, a self-registered user represents an external individual who registers for access to the application themselves and logs into, or connects, with the subscription service at least once during the calendar month.  Self-registered users are counted on a monthly basis.

License entitlements

The following applications, features, and utilities are available with the purchase of BMC Helix Digital Workplace Advanced:

For detailed information about BMC Helix Digital Workplace entitlements, see BMC Helix Digital Workplace Advanced license entitlements .

Additional license terms

The following additional terms apply to the BMC Helix Digital Workplace Advanced service:

• Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
• Entitlements are subject to change.
• Non-production environments are configured with the same license capacity as the production environment. 
• User licenses cannot be shared between multiple users; each user license entitles one user access to all license capabilities referenced above and these entitlements may not be split between multiple users.
• BMC Helix Digital Workplace Basic license entitlements are forfeited with the purchase of the Advanced service.
• Purchased licenses are only valid on one production environment.
• Licenses are sold in 100 user packs.
• License types (Named and Active users) cannot be mixed. 
• Integrations into the system may not be used to circumvent user licensing.
• There is no device limit with the purchase of BMC Helix Digital Workplace Advanced.
• The Active User offerings require a minimum purchase quantity of 10 (for a total of 1,000 licenses).

Standard environments

Your purchase of BMC Helix Digital Workplace Advanced provides the following environments:

• Development
• Quality Assurance
• Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

The following optional add-ons are also available for an additional fee:

• BMC Helix Virtual Agent services
• BMC Helix Integration Service Premium Connector