BMC Helix Digital Workplace Advanced service

This topic provides BMC Helix Digital Workplace Advanced customers with information specific to service operations. For BMC Digital Workplace Advanced product-specific documentation, see BMC Helix Digital Workplace overview .

End users can raise HR requests from the HR Portal page in BMC Helix Digital Workplace Advanced. However, the HR Portal page is not visible by default in BMC Helix Digital Workplace Advanced. To get started with HR Service Management, administrators must enable the HR Portal page from BMC Helix Digital Workplace Advanced and configure certain settings before end users can start using the HR Portal to raise requests. For more information, see HR Service Management overview .

Licensing

The BMC Helix Digital Workplace Advanced service is available with the purchase of any of the following line items from your ordering document:

Please refer to Service locations for available datacenter locations.  

With the "per named user - SaaS" unit of measurement: A license (with a Classification at the appropriate Level, if applicable) is required for each individual employee or contractor or client of Customer. When user-based interaction is required, a license is required for all individuals for whom access has been granted to the Product on a computer or multiple computers typically via the issuance of a unique ID regardless of whether the individual is actively using the Product at any given time.

With the "per active user - SaaS" unit of measurement: A license (with a Classification at the appropriate Level, if applicable) is required for each Active User of the Product.  An “Active User” means an individual employee or contractor of the Customer, registered by the Customer to use the Product, who receives a unique ID, and who, at least once during a given calendar month, regardless of the day, time or duration of the session, either (i) actively logs into or connects to the Product, or (ii) accesses the Product through an API.  The number of Active Users may be a subset of all individual users of the Product.  Individual users classified as Active Users may change on a monthly basis. For example: if Customer has 10,000 individual users of the Product, but in calendar month #1 only 1,000 users either (i) actively log into or connect to the Product, or (ii) access the Product through an API, then in calendar month #1 Customer’s number of Active Users is 1,000. 

With the "per Self-Registered User - SaaS" unit of measurement: A license (with a Classification at the appropriate Level, if applicable) is required for each Self-Registered User of the Product. A “Self-Registered User” means an individual Client of the Customer who self-registers to use the Product and receives a unique ID, and who at least once during a given calendar month, regardless of the day, time or duration of the session, either (i) actively logs into or connects to the Product, or (ii) accesses the Product through an API.  Individual Clients classified as Self-Registered Users may change on a monthly basis.  For example: if in a calendar month #1 only 5,000 Clients actively log into or connects to the Product then in calendar month #1, Customer’s number of Self-Registered Users is 5,000. “Client” means a third party whose data is processed by Customer. 

License entitlements

The following applications, features, and utilities are available with the purchase of BMC Helix Digital Workplace Advanced:

For detailed information about BMC Helix Digital Workplace entitlements, see License types and features .

Additional license terms

The following additional terms apply to the BMC Helix Digital Workplace Advanced service:

• Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
• Entitlements are subject to change.
• Non-production environments are configured with the same license capacity as the production environment. 
• User licenses cannot be shared between multiple users; each user license entitles one user access to all license capabilities referenced above and these entitlements may not be split between multiple users.
• BMC Helix Digital Workplace Basic license entitlements are forfeited with the purchase of the Advanced service.
• Purchased licenses are only valid on one production environment.
• Licenses are sold in 100 user packs.
• License types (Named and Active users) cannot be mixed. 
• Integrations into the system may not be used to circumvent user licensing.
• There is no device limit with the purchase of BMC Helix Digital Workplace Advanced.
• The Active User offerings require a minimum purchase quantity of 10 (for a total of 1,000 licenses).

• Connectors: Any third party Connector (as defined below) distributed by BMC for use with BMC Digital Workplace Advanced is hereby excluded from the defined term “BMC Subscription Services”. Any such third party Connectors are governed by the terms provided with the Connectors and are specifically excluded from this Agreement. For the purposes of this provision, the term “Connector” means software code that integrates a third party’s product with a BMC Subscription Service.

• BMC Helix Portfolio Management: A license to BMC Helix Business Workflows entitles Customer access to BMC Helix Portfolio Management for up to the number of named users for use exclusively in connection with the development, non-production use of the Product.

Standard environments

Your purchase of BMC Helix Digital Workplace Advanced provides the following environments:

• Development
• Quality Assurance
• Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

The following optional add-ons are also available for an additional fee:

• BMC Helix Virtual Agent services
• BMC Helix Integration Service Premium Connector