BMC Helix Digital Workplace Advanced service
This topic provides BMC Helix Digital Workplace Advanced customers with information specific to service operations. For BMC Digital Workplace Advanced product-specific documentation, see
Orientation
.
Licensing
The BMC Helix Digital Workplace Advanced service is available with the purchase of any of the following line items from your ordering document:
| License | Unit of Measurement | Service location |
|---|---|---|
BMC Helix Digital Workplace Advanced - Named User (100 users) | per named user - SaaS | U.S. Commercial A U.S. Public Sector European Union United Kingdom U.S. Commercial A AWS Canada AWS Asia Pacific AWS Germany AWS Brazil AWS South Africa AWS Australia AWS UAE Azure Canada Government - AWS U.S. OCI Germany OCI |
| BMC Helix Digital Workplace Advanced - Active User (100 users) | per active user - SaaS | |
| BMC Helix Digital Workplace Advanced - Self-Registered User (100 Users) | per Self-Registered User - SaaS | |
BMC Helix Digital Workplace Advanced (Public Sector) - Named User (100 users) | per named user - SaaS | U.S. Public Sector |
| BMC Helix Digital Workplace Advanced (Public Sector) - Active User (100 users) | per active user - SaaS | |
| BMC Helix Digital Workplace Advanced (Public Sector) - Self-Registered User (100 Users) | per Self-Registered User - SaaS | |
BMC Helix Digital Workplace Advanced (FedRAMP) - Named User (100 users) | per named user - SaaS | U.S. FedRAMP |
| BMC Helix Digital Workplace Advanced (FedRAMP) - Active User (100 users) | per active user - SaaS | |
| BMC Helix Digital Workplace Advanced (FedRAMP) - Self-Registered User (100 Users) | per Self-Registered User - SaaS | |
BMC Helix Digital Workplace Advanced (FedRAMP Impact Level 4) - Named User (100 users) | per named user - SaaS | U.S. FedRAMP GovCloud |
| BMC Helix Digital Workplace Advanced (FedRAMP Impact Level 4) - Active User (100 users) | per active user - SaaS | |
| BMC Helix Digital Workplace Advanced (FedRAMP Impact Level 4) - Self-Registered User (100 Users) | per Self-Registered User - SaaS |
With the "per named user - SaaS" unit of measurement, each named user configured for access to the application has an assigned license that is not available to other users. Named users are counted from the ITSM User form and are consuming a license regardless of how often they log into the system.
With the "per active user - SaaS" unit of measurement, an active user represents an individual who has a unique login ID assigned, and who at least once during the calendar month logs into or connects to the subscription service. Active users are counted on a monthly basis.
With the "per Self-Registered User - SaaS" unit of measurement, a self-registered user represents an external individual who registers for access to the application themselves and logs into, or connects, with the subscription service at least once during the calendar month. Self-registered users are counted on a monthly basis.
License entitlements
The following applications, features, and utilities are available with the purchase of BMC Helix Digital Workplace Advanced:
Entitlements - BMC Helix Digital Workplace Advanced applications, features, and utilities |
|---|
For detailed information about BMC Helix Digital Workplace entitlements, see
BMC Helix Digital Workplace Advanced license entitlements
.
Important
To display location maps on your mobile device or the Universal Client, you must first obtain a license from Google. See
Options for obtaining a Google Maps license
for additional information. You will need to purchase the product "Maps" with the Dynamic Maps consumption type.
Because the Digital Workplace enhanced catalog functionality is part of the BMC Service Broker product, you may receive a separate activation notification with login information for BMC Service Broker when you purchase this option.
Additional license terms
The following additional terms apply to the BMC Helix Digital Workplace Advanced service:
- Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
- Entitlements are subject to change.
- Non-production environments are configured with the same license capacity as the production environment.
- User licenses cannot be shared between multiple users; each user license entitles one user access to all license capabilities referenced above and these entitlements may not be split between multiple users.
- BMC Helix Digital Workplace Basic license entitlements are forfeited with the purchase of the Advanced service.
- Purchased licenses are only valid on one production environment.
- Licenses are sold in 100 user packs.
- License types (Named and Active users) cannot be mixed.
- Integrations into the system may not be used to circumvent user licensing.
- There is no device limit with the purchase of BMC Helix Digital Workplace Advanced.
- The Active User offerings require a minimum purchase quantity of 10 (for a total of 1,000 licenses).
Standard environments
Your purchase of BMC Helix Digital Workplace Advanced provides the following environments:
- Development
- Quality Assurance
- Production
Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.
Add-on services
The following optional add-ons are also available for an additional fee:
Comments
Add-on services links point to 404-not found pages
Thanks Jan – link is now updated.
If you are a Digital Workplace administrator and wish to configure locales on your own, see Localizing titles and messages.
When I click on the Localizing titles and messages I get a forbidden message. This is under supported languages> BMC Helix Digital Workplace services
Are the "License entitlements" up-to-date? Isn't Catalog now included with ITSM ? How about approvals and mobile access, these are available in basic too, are they not ?
Hello Alexis,
Thank you for the feedback. We have updated the license entitlements.
Regards,
Dhanya
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