BMC Helix Digital Workplace Advanced service

This topic provides BMC Helix Digital Workplace Advanced customers with information specific to service operations. For BMC Digital Workplace Advanced product-specific documentation, see Orientation .

Licensing

The BMC Helix Digital Workplace Advanced service is available with the purchase of any of the following line items from your ordering document:

LicenseUnit of MeasurementService location

BMC Helix Digital Workplace Advanced - Named User (100 users)



per named user - SaaS



U.S. Commercial A

U.S. Public Sector

European Union

United Kingdom

U.S. Commercial A AWS

Canada AWS

Asia Pacific AWS

Germany AWS

Brazil AWS

South Africa AWS

Australia AWS

UAE Azure

Canada Government - AWS

U.S. OCI

Germany OCI

BMC Helix Digital Workplace Advanced - Active User (100 users)per active user - SaaS
BMC Helix Digital Workplace Advanced - Self-Registered User (100 Users)per Self-Registered User - SaaS

BMC Helix Digital Workplace Advanced (Public Sector) - Named User (100 users)

per named user - SaaS



U.S. Public Sector
BMC Helix Digital Workplace Advanced (Public Sector) - Active User (100 users)per active user - SaaS
BMC Helix Digital Workplace Advanced (Public Sector) - Self-Registered User (100 Users)per Self-Registered User - SaaS

BMC Helix Digital Workplace Advanced (FedRAMP) - Named User (100 users)

per named user - SaaS


U.S. FedRAMP
BMC Helix Digital Workplace Advanced (FedRAMP) - Active User (100 users)per active user - SaaS
BMC Helix Digital Workplace Advanced (FedRAMP) - Self-Registered User (100 Users)per Self-Registered User - SaaS

BMC Helix Digital Workplace Advanced (FedRAMP Impact Level 4) - Named User (100 users)

per named user - SaaS


U.S. FedRAMP GovCloud
BMC Helix Digital Workplace Advanced (FedRAMP Impact Level 4) - Active User (100 users)per active user - SaaS
BMC Helix Digital Workplace Advanced (FedRAMP Impact Level 4) - Self-Registered User (100 Users)per Self-Registered User - SaaS
Related topics

BMC Helix Digital Workplace Basic service

Self-Registered users: Portal for external users

Managing access for external users

Enabling and configuring the enhanced catalog for BMC Helix Digital Workplace

Supported devices and browsers

Supported languages

BMC Helix Digital Workplace trial

With the "per named user - SaaS" unit of measurement, each named user configured for access to the application has an assigned license that is not available to other users. Named users are counted from the ITSM User form and are consuming a license regardless of how often they log into the system.

With the "per active user - SaaS" unit of measurement, an active user represents an individual who has a unique login ID assigned, and who at least once during the calendar month logs into or connects to the subscription service. Active users are counted on a monthly basis. 

With the "per Self-Registered User - SaaS" unit of measurement, a self-registered user represents an external individual who registers for access to the application themselves and logs into, or connects, with the subscription service at least once during the calendar month.  Self-registered users are counted on a monthly basis.

License entitlements

The following applications, features, and utilities are available with the purchase of BMC Helix Digital Workplace Advanced:

Entitlements - BMC Helix Digital Workplace Advanced applications, features, and utilities

  • Digital Workplace Studio
  • Navigation Manager
  • Entitlement Manager
  • Appointments
  • Live Chat
  • Locations
  • Service health
  • Broadcasts for user groups, services, and locations
  • Google Analytics integration
  • Reports in BMC Helix Dashboards
  • Custom notifications and enhanced templates

For detailed information about BMC Helix Digital Workplace entitlements, see BMC Helix Digital Workplace Advanced license entitlements .

Important

To display location maps on your mobile device or the Universal Client, you must first obtain a license from Google. See Options for obtaining a Google Maps license for additional information. You will need to purchase the product "Maps" with the Dynamic Maps consumption type.

Because the Digital Workplace enhanced catalog functionality is part of the BMC Service Broker product, you may receive a separate activation notification with login information for BMC Service Broker when you purchase this option.

Additional license terms

The following additional terms apply to the BMC Helix Digital Workplace Advanced service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Non-production environments are configured with the same license capacity as the production environment. 
  • User licenses cannot be shared between multiple users; each user license entitles one user access to all license capabilities referenced above and these entitlements may not be split between multiple users.
  • BMC Helix Digital Workplace Basic license entitlements are forfeited with the purchase of the Advanced service.
  • Purchased licenses are only valid on one production environment.
  • Licenses are sold in 100 user packs.
  • License types (Named and Active users) cannot be mixed. 
  • Integrations into the system may not be used to circumvent user licensing.
  • There is no device limit with the purchase of BMC Helix Digital Workplace Advanced.
  • The Active User offerings require a minimum purchase quantity of 10 (for a total of 1,000 licenses).

Standard environments

Your purchase of BMC Helix Digital Workplace Advanced provides the following environments:

  • Development
  • Quality Assurance
  • Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

The following optional add-ons are also available for an additional fee:

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Comments

  1. Jan Sierens

    Add-on services links point to 404-not found pages

    Aug 25, 2020 08:03
    1. Martha Mulvaney

      Thanks Jan – link is now updated.

      Aug 25, 2020 09:26
  2. Daniel Bloom

    If you are a Digital Workplace administrator and wish to configure locales on your own, see Localizing titles and messages.


    When I click on the Localizing titles and messages I get a forbidden message. This is under supported languages>   BMC Helix Digital Workplace services 

    Feb 07, 2022 08:44
  3. Alexis Bernard

    Are the "License entitlements" up-to-date? Isn't Catalog now included with ITSM ? How about approvals and mobile access, these are available in basic too, are they not ?

    Jun 30, 2022 02:34
    1. Dhanya Menon

      Hello Alexis,

      Thank you for the feedback. We have updated the license entitlements.

      Regards,

      Dhanya

      Jul 12, 2022 05:31