BMC Helix Digital Workplace Advanced service

This topic provides BMC Helix Digital Workplace Advanced customers with information specific to service operations. For BMC Digital Workplace Advanced product-specific documentation, see BMC Helix Digital Workplace overview Open link .

End users can raise HR requests from the HR Portal page in BMC Helix Digital Workplace Advanced. However, the HR Portal page is not visible by default in BMC Helix Digital Workplace Advanced. To get started with HR Service Management, administrators must enable the HR Portal page from BMC Helix Digital Workplace Advanced and configure certain settings before end users can start using the HR Portal to raise requests. For more information, see HR Service Management overview Open link .

Licensing

The BMC Helix Digital Workplace Advanced service is available with the purchase of any of the following line items from your ordering document:

LicenseUnit of Measurement

BMC Helix Digital Workplace Advanced - Named User (100 users)



per named user - SaaS



BMC Helix Digital Workplace Advanced - Active User (100 users)per active user - SaaS
BMC Helix Digital Workplace Advanced - Self-Registered User (100 Users)per Self-Registered User - SaaS

BMC Helix Digital Workplace Advanced (Public Sector) - Named User (100 users)

per named user - SaaS



BMC Helix Digital Workplace Advanced (Public Sector) - Active User (100 users)per active user - SaaS
BMC Helix Digital Workplace Advanced (Public Sector) - Self-Registered User (100 Users)per Self-Registered User - SaaS

BMC Helix Digital Workplace Advanced (FedRAMP) - Named User (100 users)

per named user - SaaS


BMC Helix Digital Workplace Advanced (FedRAMP) - Active User (100 users)per active user - SaaS
BMC Helix Digital Workplace Advanced (FedRAMP) - Self-Registered User (100 Users)per Self-Registered User - SaaS

BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 4) - Named User (100 users)

per named user - SaaS


BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 4) - Active User (100 users)per active user - SaaS
BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 4) - Self-Registered User (100 Users)per Self-Registered User - SaaS

BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 5) - Active User (100 users)

per active user - SaaS

BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 5) - Named User (100 users)

per named user - SaaS

BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 5) - Self-Registered User (100 Users)

per self-registered user - SaaS

Please refer to Service locations for available datacenter locations.  

Related topics

BMC Helix Digital Workplace Basic service

Self-Registered users: 

Portal for external users Open link

Managing access for external users Open link

Enabling and configuring the enhanced catalog Open link

Supported devices and browsers

Supported languages

BMC Helix Digital Workplace trial  Open link

With the "per named user - SaaS" unit of measurement: A license (with a Classification at the appropriate Level, if applicable) is required for each individual employee or contractor or client of Customer. When user-based interaction is required, a license is required for all individuals for whom access has been granted to the Product on a computer or multiple computers typically via the issuance of a unique ID regardless of whether the individual is actively using the Product at any given time.

With the "per active user - SaaS" unit of measurement: A license (with a Classification at the appropriate Level, if applicable) is required for each Active User of the Product.  An “Active User” means an individual employee or contractor of the Customer, registered by the Customer to use the Product, who receives a unique ID, and who, at least once during a given calendar month, regardless of the day, time or duration of the session, either (i) actively logs into or connects to the Product, or (ii) accesses the Product through an API.  The number of Active Users may be a subset of all individual users of the Product.  Individual users classified as Active Users may change on a monthly basis. For example: if Customer has 10,000 individual users of the Product, but in calendar month #1 only 1,000 users either (i) actively log into or connect to the Product, or (ii) access the Product through an API, then in calendar month #1 Customer’s number of Active Users is 1,000. 

With the "per Self-Registered User - SaaS" unit of measurement: A license (with a Classification at the appropriate Level, if applicable) is required for each Self-Registered User of the Product. A “Self-Registered User” means an individual Client of the Customer who self-registers to use the Product and receives a unique ID, and who at least once during a given calendar month, regardless of the day, time or duration of the session, either (i) actively logs into or connects to the Product, or (ii) accesses the Product through an API.  Individual Clients classified as Self-Registered Users may change on a monthly basis.  For example: if in a calendar month #1 only 5,000 Clients actively log into or connects to the Product then in calendar month #1, Customer’s number of Self-Registered Users is 5,000. Client means a third party whose data is processed by Customer. 

License entitlements

The following applications, features, and utilities are available with the purchase of BMC Helix Digital Workplace Advanced:

Entitlements - BMC Helix Digital Workplace Advanced applications, features, and utilities

  • Studio pages Open link
  • Creating workplaces for your lines of business Open link
  • Setting up help desk appointments Open link
  • Integrating a BMC chat application with BMC Helix Digital Workplace Open link
  • Locations Open link
  • Setting up service health items Open link
  • Managing broadcasts and notifications for end users Open link
  • Managing broadcasts and notifications for end users Open link
  • Using Google Analytics to collect and analyze usage data Open link
  • Viewing BMC Helix Digital Workplace dashboard Open link
  • Customizing email, push, and in-app notifications Open link

For detailed information about BMC Helix Digital Workplace entitlements, see License types and features Open link .

Important

To display location maps on your mobile device or the Universal Client, you must first obtain a license from Google. See Adding a Google Maps license key Open link  for additional information. You will need to purchase the product "Maps" with the Dynamic Maps consumption type.

Because the Digital Workplace enhanced catalog functionality is part of the BMC Service Broker product, you may receive a separate activation notification with login information for BMC Service Broker when you purchase this option.

Additional license terms

The following additional terms apply to the BMC Helix Digital Workplace Advanced service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Non-production environments are configured with the same license capacity as the production environment. 
  • User licenses cannot be shared between multiple users; each user license entitles one user access to all license capabilities referenced above and these entitlements may not be split between multiple users.
  • BMC Helix Digital Workplace Basic license entitlements are forfeited with the purchase of the Advanced service.
  • Purchased licenses are only valid on one production environment.
  • Licenses are sold in 100 user packs.
  • License types (Named and Active users) cannot be mixed. 
  • Integrations into the system may not be used to circumvent user licensing.
  • There is no device limit with the purchase of BMC Helix Digital Workplace Advanced.
  • The Active User offerings require a minimum purchase quantity of 10 (for a total of 1,000 licenses).
  • Connectors: Any third party Connector (as defined below) distributed by BMC for use with BMC Digital Workplace Advanced is hereby excluded from the defined term “BMC Subscription Services”. Any such third party Connectors are governed by the terms provided with the Connectors and are specifically excluded from this Agreement. For the purposes of this provision, the term “Connector” means software code that integrates a third party’s product with a BMC Subscription Service.

  • BMC Helix Portfolio Management: A license to BMC Helix Business Workflows entitles Customer access to BMC Helix Portfolio Management for up to the number of named users for use exclusively in connection with the development, non-production use of the Product.

Standard environments

Your purchase of BMC Helix Digital Workplace Advanced provides the following environments:

  • Development
  • Quality Assurance
  • Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

The following optional add-ons are also available for an additional fee:

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Comments

  1. Jan Sierens

    Add-on services links point to 404-not found pages

    Aug 25, 2020 08:03
    1. Martha Mulvaney

      Thanks Jan – link is now updated.

      Aug 25, 2020 09:26
  2. Daniel Bloom

    If you are a Digital Workplace administrator and wish to configure locales on your own, see Localizing titles and messages.


    When I click on the Localizing titles and messages I get a forbidden message. This is under supported languages>   BMC Helix Digital Workplace services 

    Feb 07, 2022 08:44
  3. Alexis Bernard

    Are the "License entitlements" up-to-date? Isn't Catalog now included with ITSM ? How about approvals and mobile access, these are available in basic too, are they not ?

    Jun 30, 2022 02:34
    1. Dhanya Menon

      Hello Alexis,

      Thank you for the feedback. We have updated the license entitlements.

      Regards,

      Dhanya

      Jul 12, 2022 05:31