BMC Helix Cognitive Search service

This topic provides BMC Helix Cognitive Search customers with information specific to service operations. For BMC Helix Cognitive Search product-specific documentation, visit the IBM Watson website as the underlying technology for this service.

The following items are documented for this service:


IBM Watson Discovery has deprecated v1 and moved its functionality to v2. BMC Helix Virtual Agent uses the newly configured IBM Watson Discovery v2 environment. 

BMC Helix Cognitive Search is available only to BMC Helix Virtual Agent Advanced customers who are on 22.1.05 and later versions. 


The BMC Helix Cognitive Search service is recommended with the purchase of the BMC Helix Virtual Agent subscription. It augments the Virtual Agent by allowing you to retrieve both pre-trained answers as well as more complex content found in your knowledge articles, product manuals, projects reports and other knowledge sources. It may be purchased with the following line item:

LicenseUnit of Measurement
BMC Helix Cognitive Search - Up to 1M Documentsper document - SaaS

Please refer to Service location for available datacenter locations.  

With the "per document - SaaS" unit of measurement, a document is defined as a record or file that is queried through the service. A license is required for the average number of documents stored on an hourly basis through the service for each calendar month.

License entitlements

The following applications, features and utilities are available with the purchase of BMC Helix Cognitive Search: 

Entitlements - BMC Helix Cognitive Search applications, features and utilities

  • IBM Watson Discovery features Open link

Additional license terms

The following additional terms apply to the BMC Helix Cognitive Search service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Licenses are sold in one million document increments.
  • Non-production environments are configured with the same license capacity as the production environment. 
  • Purchased licenses are only valid on one production environment.

Standard environments

Your purchase of BMC Helix Cognitive Search provides the following environments:

  • Tailoring
  • Quality Assurance
  • Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

There are no add-on services available for BMC Helix Cognitive Search.

Related topics

Watson Assistant

BMC Helix Virtual Agent services

Supported browsers and devices

Supported languages

Was this page helpful? Yes No Submitting... Thank you