BMC Helix Cognitive Search service

This topic provides BMC Helix Cognitive Search customers with information specific to service operations. For BMC Helix Cognitive Search product-specific documentation, visit the IBM Watson website as the underlying technology for this service.

The following items are documented for this service:

For version 21.05 and above BMC Helix Virtual Agent Advanced customers, the BMC Helix Cognitive Search, is entitled to your subscription service without the purchase of a separate Cognitive Search license. For more information on your BMC Helix Virtual Agent entitlements, please review BMC Helix Virtual Agent Advanced service.


The BMC Helix Cognitive Search service is recommended with the purchase of the BMC Helix Virtual Agent subscription. It augments the Virtual Agent by allowing you to retrieve both pre-trained answers as well as more complex content found in your knowledge articles, product manuals, projects reports and other knowledge sources. It may be purchased with the following line item:

LicenseUnit of Measurement
BMC Helix Cognitive Search - Up to 1M Documentsper document - SaaS

Please refer to Service location for available datacenter locations.  

With the "per document - SaaS" unit of measurement, a document is defined as a record or file that is queried through the service. A license is required for the average number of documents stored on an hourly basis through the service for each calendar month.

License entitlements

The following applications, features and utilities are available with the purchase of BMC Helix Cognitive Search: 

Entitlements - BMC Helix Cognitive Search applications, features and utilities

Additional license terms

The following additional terms apply to the BMC Helix Cognitive Search service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Licenses are sold in one million document increments.
  • Non-production environments are configured with the same license capacity as the production environment. 
  • Purchased licenses are only valid on one production environment.

Standard environments

Your purchase of BMC Helix Cognitive Search provides the following environments:

  • Tailoring
  • Quality Assurance
  • Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

There are no add-on services available for BMC Helix Cognitive Search.

Related topics

Watson Assistant

BMC Helix Virtual Agent services

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