Supported languages
BMC Helix services support the languages shown in the following table.
The tables below use the following legend:
— The product is localized.
Language support for the BMC Helix ITSM services, including Smart IT and Smart Reporting, are as follows:
Service | English | French | German | Italian | Simplified Chinese | Spanish | Japanese | Korean | Brazilian Portuguese | Hebrew | Russian | Polish |
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BMC Helix ITSM Mid-Tier UI |
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| BMC Helix ITSM Smart IT UI |
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BMC Helix ITSM Smart Reporting |
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Notes:
- Online documentation is available in English only.
- Administration screens may be available in English only.
- A customer can create a custom view for a language that is not supported. Any custom views created will be treated as a customization and must conform to the customization design and best practice guidelines. The language must be supportable in a Unicode database. The customer will need to maintain this view including any changes and testing required to upgrade to a new release.
- The standard BMC Helix ITSM image has only the English language pack installed. Customers may choose additional language packs when registering their service for activation. If another language is required after go-live, the customer must submit a request for change (RFC) to have it installed. In this case, downtime is required.
Language support for the BMC Helix Digital Workplace services, including the Enhanced Catalog and Virtual Chat features, are as follows:
Service | English | Arabic | Catalan | Traditional Chinese and Simplified Chinese | Danish | Dutch | Finnish | French | German | Hebrew | Italian | Japanese | Korean | Norwegian | Polish | Portuguese | Russian | Spanish | Swedish | Thai | Turkish | Welsh | Czech |
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| BMC Helix Digital Workplace - Basic |
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| BMC Helix Digital Workplace - Advanced |
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| Service Requests |
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| Enhanced Catalog |
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| Virtual Chat |
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See Supported languages and locales for more information.
If you are a Digital Workplace administrator and wish to configure locales on your own, see Localizing titles and messages.
Language support for the BMC Helix Custom Application services are as follows:
Service | English | French | German | Italian | Spanish | Japanese | Simplified Chinese | Korean | Brazilian Portuguese |
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BMC Helix Custom Applications |
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| BMC Helix Premium Connector |
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| BMC Helix Cognitive Automation |
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| BMC Helix Virtual Agent - Standard Capacity |
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| BMC Helix Virtual Agent - Premium Capacity |
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BMC Helix Business Workflows |
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BMC Helix Multi-Cloud Broker |
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