BMC Helix Innovation Studio service (Version 20.08)

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This page supports documentation for version 20.08 on the BMC Helix platform. For more information, please visit the Product Overview page.

This topic provides BMC Helix Innovation Studio (formerly BMC Helix Custom Applications) customers with information specific to service operations. For BMC Helix Innovation Studio product-specific documentation, click here.

The following items are documented for this service:

Licensing

The BMC Helix Innovation Studio service is available with the purchase of any of the following line items from your ordering document:

LicenseUnit of Measurement
BMC Helix Custom Applications - Userper named user - SaaS
BMC Helix Custom Applications (FedRAMP) - Userper named user - SaaS
BMC Helix Custom Applications on AWS (DoD Impact Level 4) - Userper named user - SaaS
BMC Helix Custom Applications on AWS (DoD Impact Level 4) - Concurrent Userper concurrent user - SaaS

BMC Helix Custom Applications on AWS (DoD Impact Level 5) - User

per named user - SaaS

BMC Helix Custom Applications on AWS (DoD Impact Level 5) - Concurrent User

per concurrent user - SaaS

Please refer to Service location for available datacenter locations.  

With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.

Note:

If you are a service provider and wish to participate in the BMC Developer Program to create custom applications, you must register for an account and then request access to a personal developer sandbox. See Developer Program for details.

License entitlements

The following applications, features and utilities are available with the purchase of BMC Helix Innovation Studio: 

Entitlements - BMC Helix Innovation Studio applications, features and utilities

  • BMC Helix Innovation Studio platform custom application development and usage

Additional license terms

The following additional terms apply to the BMC Helix Innovation Studio service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Non-production environments are configured with the same license capacity as the production environment. 
  • Purchased licenses are only valid on one production environment.

Standard environments

Your purchase of BMC Helix Innovation Studio provides the following environments:

  • Tailoring
  • Quality Assurance
  • Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

The following optional add-ons are also available for an additional fee:

Related topics

BMC Helix Innovation Studio service activations

BMC Helix ITSM Suite service

BMC Remedy Smart Reporting

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Supported languages

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