Digital.ai for BMC Helix service
This topic provides customers who have licensed Digital.ai Change Risk Prediction and/or Digital.ai Service Management Process Optimization for BMC Helix SaaS service (provided by Digital.ai) with information specific to service licensing.
Licensing
The Digital.ai Change Risk Prediction for BMC Helix service is available with the purchase of any of the following line items from your ordering document:
| License | Unit of Measurement | Service location |
|---|---|---|
| Digital.ai Change Risk Prediction for BMC Helix - Unlimited transactions - MarketZone | per instance - SaaS | This service is operated by Digital.ai. Service location information will be available through Digital.ai. |
| Digital.ai Change Risk Prediction for BMC Helix - Up to 750K transactions - MarketZone | per instance - SaaS |
The Digital.ai Service Management Process Optimization for BMC Helix service is available with the purchase of any of the following line items from your ordering document:
| License | Unit of Measurement | Service location |
|---|---|---|
| Digital.ai Service Management Process Optimization - Unlimited transactions - MarketZone | per instance - SaaS | This service is operated by Digital.ai. Service location information will be available through Digital.ai. |
| Digital.ai Service Management Process Optimization - Up to 750K transactions - MarketZone | per instance - SaaS |
With the "per instance - SaaS" unit of measurement, an instance refers to a unique production implementation of the service.
License entitlements
The following applications, features and utilities are available with the purchase of Digital.ai for BMC Helix services entitlements:
Entitlements - Digital.ai Change Risk Prediction for BMC Helix features and utilities | |
|---|---|
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| Entitlements - Digital.ai Service Management Process Optimization for BMC Helix features and utilities |
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Additional license terms
The following additional terms apply to the Digital.ai for BMC Helix services:
- Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
- Entitlements are subject to change.
- BMC Helix ITSM SaaS service or on-prem solution is a prerequisite for this offering.
Add-on services
The following add-on services are available for Digital.ai for BMC Helix:
- Digital.ai Customer Success Subscription for BMC Helix – a Customer Success resource (BDR) will provide ongoing data monitoring, creation and removal of user accounts including roles and permissions change, and two annual refreshes of the machine-learning module.
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