BMC Helix Innovation Studio - Reporting User service

This topic provides BMC Helix Innovation Studio customers with information specific to service operations. For BMC Helix Smart Reporting product-specific documentation, see  BMC Helix ITSM: Smart Reporting Overview page.

Important

Select customers approved by BMC will keep the BMC Helix Innovation Studio - Reporting User service up to December 2023.  

New BMC Helix customers should use BMC Helix Dashboards for reporting purposes. 

The following items are documented for this service:

Related topics

BMC Helix Innovation Studio service activations

BMC Helix ITSM Suite service

BMC Helix Dashboards

Supported devices and browsers

Supported languages

Licensing

The BMC Helix Innovation Studio - Reporting User service is available with the purchase of any of the following line items from your ordering document:

LicenseUnit of MeasurementService location
BMC Helix Custom Applications - Reporting Userper named user - SaaS

U.S. Commercial A

U.S. Public Sector

European Union

United Kingdom

U.S. Commercial A AWS

Canada AWS

Asia Pacific AWS

Germany AWS

Brazil AWS

South Africa AWS

Australia AWS

UAE Azure

BMC Helix Custom Applications (FedRAMP) - Reporting Userper named user - SaaSU.S. FedRAMP
BMC Helix Custom Applications (FedRAMP Impact Level 4) - Reporting Userper named user - SaaSU.S. FedRAMP GovCloud

With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.

License entitlements

The following applications, features, and utilities are available with the purchase of BMC Helix Custom Applications: 

Entitlements - BMC Helix Innovation Studio applications, features, and utilities

Additional license terms

The following additional terms apply to the BMC Helix Custom Applications service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Non-production environments are configured with the same license capacity as the production environment. 
  • Purchased licenses are only valid on one production environment.
  • The BMC Helix Innovation Studio service is a pre-requisite purchase.

Standard environments

Your purchase of BMC Helix Custom Applications - Reporting User provides the following environments:

  • Tailoring
  • Quality Assurance
  • Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

There are no add-on services available for BMC Helix Innovation Studio - Reporting User. 

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