Lifecycle Requests

This section describes self-service operations and enhancements included with your BMC Helix subscriptions. These services are referred to as Lifecycle Requests and may be requested at any time throughout your service term. They are provided based on each customer’s specific requirements.         

Lifecycle Requests are available for the services listed. Not all requests are applicable to all services. Your needs and requirements determine which services are required in preparation for the onboarding phase. To expedite the time to value, it is customary for you to provision only those lifecycle requests that are required for initial production readiness and request others later, after onboarding. 

Lifecycle Requests may be requested by submitting a request using your support portal. See the Request process for details. General requests are used for items that do not fit into the selections in the following list. These requests might be general questions about the service, policies, monitoring rules, and so on. 

Lifecycle RequestApplicable service(s)

BMC Helix Client Gateway connectivity

BMC Helix ITSM

BMC Helix Digital Workplace Advanced

BMC Helix Innovation Studio applications

BMC Helix for CSP

BMC Helix for Customer Service Management

BMC Helix Business Workflows

Authentication integration

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix Discovery

BMC Helix Automation Console

BMC Helix Cloud Cost

BMC Helix Cloud Security

If you have BMC Helix service management subscriptions, including but not limited to: 

  • BMC Helix ITSM
  • BMC Helix Digital Workplace
  • BMC Helix Business Workflows
  • BMC Helix Innovation Suite
  • BMC Helix Virtual Agent
  • BMC Helix Multi-Cloud Broker
  • BMC Helix Customer Service Management

Please follow these self-service SSO/SAML configuration steps under Importing configuration from an identity provider and configuring SAML.

File transfer directory set up

BMC Helix ITSM

BMC Helix Innovation Studio applications

BMC Helix Business Workflows

Database Backup/Restore - for Remedy on-premise to Helix migrations

BMC Helix ITSM

Stop/Start Applications - for Remedy on-premise to Helix migrations

BMC Helix ITSM

Download Security Documents

Customers can self-service downloading the following BMC Helix Security certifications and documents: 

  • BMC ISO 22301 Certificate
  • BMC ISO 27001 Certificate
  • BMC ISO 27017 Certificate
  • BMC ISO 27018 Certificate
  • BMC SOC2 Type II Certificate
  • BMC Consensus Assessment Initiative Questionnaire (CAIQ)
  • FedRAMP Authorization To Operate (ATO)
  • AWS Amazon Certifications
  • IBM Watson Certifications
  • Google Cloud Provider Certifications
  • Oracle Cloud Infrastructure Certifications
  • Equinix Cloud Certifications

Please submit a New Support Case or Request a Change per the Request process for the requests below:

BMC Helix ITSM optional application component activation

BMC Helix ITSM

Inbound and outbound email integration

BMC Helix ITSM

BMC Helix Innovation Studio applications

BMC Helix Business Workflows

Database encryption

BMC Helix ITSM

Database refresh

BMC Helix ITSM

BMC Helix ITSM: Smart Reporting*

BMC Helix ITSM: Smart IT

BMC Helix Digital Workplace

Language pack installation

BMC Helix ITSM

BMC Helix Innovation Studio applications

BMC Helix Business Workflows

BMC Helix for CSP

BMC Helix for Customer Service Management

BMC Helix Multi-Cloud Broker

Application branding

Reminder

Application branding may now be configured using in-app features. It is the customers' responsibility to perform all branding activities.

BMC Helix Single Sign-On

BMC Helix ITSM

BMC Helix ITSM: Smart Reporting*

BMC Helix ITSM: Smart IT

BMC Helix Digital Workplace

BMC Helix Innovation Studio applications

BMC Helix Business Workflows

BMC Helix Virtual Agent (formerly known as BMC Helix Virtual Agent)

BMC Helix Discovery

BMC Helix Client Management

*Please note select customers approved by BMC will keep their BMC Helix ITSM: Smart Reporting access up to April 2023.

Each link will guide you in collecting the information required for submission of your request.

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Comments

  1. Andreas Petraschke

    Network port configuration was deleted. Please remove it from this page.
    Check Request process for details.

    Sep 07, 2022 04:31
    1. Dhanya Menon

      Thanks for the comment, Andreas. I have removed Network port configuration from this page.

      Regards,

      Dhanya

      Sep 08, 2022 07:28