Lifecycle Requests

This section describes self-service operations and enhancements included with your BMC Helix subscriptions. These services are referred to as Lifecycle Requests and may be requested at any time throughout your service term. They are provided based on each customer’s specific requirements.

Lifecycle Requests are available for the services listed. Not all requests are applicable to all services. Your needs and requirements determine which services are required in preparation for the onboarding phase. To expedite the time to value, it is customary for you to provision only those lifecycle requests that are required for initial production readiness and request others later, after onboarding.

Lifecycle Requests may be requested by submitting a request using your support portal. See the Request process for details. General requests are used for items that do not fit into the selections in the following list. These requests might be general questions about the service, policies, monitoring rules, and so on.

Lifecycle Request	Applicable service(s)
BMC Helix Client Gateway connectivity	BMC Helix ITSM BMC Helix Digital Workplace Advanced BMC Helix Innovation Studio applications BMC Helix for CSP BMC Helix for Customer Service Management BMC Helix Business Workflows BMC Helix Continuous Optimization
Authentication integration	BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix Discovery BMC Helix Automation Console BMC Helix Cloud Cost BMC Helix Cloud Security If you have BMC Helix service management subscriptions, including but not limited to: BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Business Workflows BMC Helix Innovation Suite BMC Helix Virtual Agent BMC Helix Multi-Cloud Broker BMC Helix Customer Service Management Please follow these self-service SSO/SAML configuration steps under Importing configuration from an identity provider and configuring SAML.
File transfer directory set up	BMC Helix ITSM BMC Helix Innovation Studio applications BMC Helix Business Workflows
Database Backup/Restore - for Remedy on-premise to Helix migrations	BMC Helix ITSM
Stop/Start Applications - for Remedy on-premise to Helix migrations	BMC Helix ITSM
Download Security Documents	Customers can self-service downloading the following BMC Helix Security certifications and documents: BMC ISO 22301 Certificate BMC ISO 27001 Certificate BMC ISO 27017 Certificate BMC ISO 27018 Certificate BMC SOC2 Type II Certificate BMC Consensus Assessment Initiative Questionnaire (CAIQ) FedRAMP Authorization To Operate (ATO) AWS Amazon Certifications IBM Watson Certifications Google Cloud Provider Certifications Oracle Cloud Infrastructure Certifications Equinix Cloud Certifications
Please submit a New Support Case or Request a Change per the Request process for the requests below:
BMC Helix ITSM optional application component activation	BMC Helix ITSM
Inbound and outbound email integration	BMC Helix ITSM BMC Helix Innovation Studio applications BMC Helix Business Workflows
Database encryption	BMC Helix ITSM
Database refresh	BMC Helix ITSM BMC Helix ITSM: Smart Reporting* BMC Helix ITSM: Smart IT BMC Helix Digital Workplace
Language pack installation	BMC Helix ITSM BMC Helix Innovation Studio applications BMC Helix Business Workflows BMC Helix for CSP BMC Helix for Customer Service Management BMC Helix Multi-Cloud Broker
Application branding	Reminder Application branding may now be configured using in-app features. It is the customers' responsibility to perform all branding activities. BMC Helix Single Sign-On BMC Helix ITSM BMC Helix ITSM: Smart Reporting* BMC Helix ITSM: Smart IT BMC Helix Digital Workplace BMC Helix Innovation Studio applications BMC Helix Business Workflows BMC Helix Virtual Agent (formerly known as BMC Helix Virtual Agent) BMC Helix Discovery BMC Helix Client Management

*_{Please note select customers approved by BMC will keep their BMC Helix ITSM: Smart Reporting access up to April 2023.}

Each link will guide you in collecting the information required for submission of your request.

Lifecycle Requests

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