Reporting options
Helix services provide various reporting options to customers:
| Service | Reporting options and description | Product documentation |
|---|---|---|
| BMC Helix ITSM | In-application reporting — BMC Helix ITSM provides a variety of predefined reports to give you quick and easy access to information about your system. Use the Report console to generate these reports. BMC Helix Dashboards is the preferred reporting option for BMC Helix ITSM. | |
| BMC Helix Dashboards | BMC Helix Dashboards — This is a SaaS service on the BMC Helix Portal that offers unified reporting and gives you a consolidated view of data from applications across your environment. You can easily create, export, and share interactive dashboards with users within or outside your environment. | |
| BMC Helix Digital Workplace | Active User Reporting — This in-app web report displays the number of users who logged in to BMC Helix Digital Workplace during a specified period of time. | |
| BMC Helix Smart IT | Active User Reporting — This is a web report displaying information about the active users in your Smart IT environment during a specified period of time. | |
| BMC Helix Custom Applications | BMC Helix Dashboards - This is a SaaS service on the BMC Helix Portal that offers unified reporting and gives you a consolidated view of data from applications across your environment. You can easily create, export, and share interactive dashboards with users within or outside your environment. | |
| BMC Helix Business Workflows | BMC Helix Dashboards - This is a SaaS service on the BMC Helix Portal that offers unified reporting and gives you a consolidated view of data from applications across your environment. You can easily create, export, and share interactive dashboards with users within or outside your environment. | |
| BMC Helix Multi-Cloud Broker | Via the Multi-Cloud Service dashboard, you can track statuses and view metrics for all of your services to gain insight into the health of the services that you have subscribed to. | |
| BMC Helix Client Management | The Helix Client Management tool provides a full-feature reporting platform for executing out-of-the-box reports and generating custom reports. |
BMC Helix Max-Entries-Per-Query Policy
BMC sets a maximum of 2,000 queries for all user-facing servers and a maximum of 10,000 queries for reporting servers as it is sufficient for the majority of BMC Helix customers. If you would like to request for special approval outside of the BMC standard, please open a Support Case and include your justifications, along with use cases clearly defined. The BMC technical team will review and reach out accordingly after evaluating impacts associated with increasing the limit for your BMC Helix subscription.
BMC Helix does not permit a Max-Entries-Per-Query parameter of "0" (zero) to ensure high-performance, data integrity and availability.
The BMC Helix Max-Entries-Per-Query standard is defined based on good industry practice and reasonable limits for efficient data retrievals, reliable server loads, an improved user experience, and performance requirements of the BMC Helix services.
Chunking datasets
Customers can implement chunking to scale and to maintain the performance and useability of your BMC Helix applications. Implementing chunking will reduce complex, large datasets into more manageable loads which improves responsiveness of your queries ensuring improved user experience
Chunking is out-of-the-box with your BMC Helix subscription, including BMC Helix Dashboards, Smart IT, and other reporting functionalities. Any custom written program managed on the customer side should also implement chunking as a best practice.
Comments
Do none of the new dashboards powered by Grafana apply to these Helix offerings ?
Hello Alexis,
The page has been updated with details of BMC Helix Dashboards.
Thanks,
Dhanya
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