BMC Helix Virtual Agent Basic service
This topic provides BMC Helix Virtual Agent Basic customers with information specific to service operations. For BMC Helix Virtual Agent Basic product-specific documentation, visit the
BMC Helix Virtual Agent overview
page.
The following items are documented for this service:
Licensing
The BMC Helix Virtual Agent Basic service is available with the purchase of any of the following line items from your ordering document:
| License | Unit of Measurement |
|---|---|
| BMC Helix Virtual Agent Basic - Named User (100 Users) | per named user - SaaS |
| BMC Helix Virtual Agent Basic - Active User (100 Users) | per active user - SaaS |
| BMC Helix Virtual Agent Basic Premium Environment - Named User (100 Users) | per named user - SaaS |
| BMC Helix Virtual Agent Basic Premium Environment - Active User (100 Users) | per active user - SaaS |
| BMC Helix Virtual Agent Basic for Bring Your Own IBM Watson - Named User (100 Users) | per named user - SaaS |
| BMC Helix Virtual Agent Basic for Bring Your Own IBM Watson - Active User (100 Users) | per active user - SaaS |
Please refer to Service location for available datacenter locations.
With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.
With the "per active user - SaaS" unit of measurement, an active user represents an individual who has a unique login ID assigned, and who at least once during the calendar month logs into or connects to the subscription service. Active users are counted on a monthly basis.
Reminders:
- Data for BMC Helix Virtual Agent is stored within the application at the data center hosting location, as well as its corresponding IBM cloud location. The knowledge management functionality within BMC Helix Virtual Agent stores data in the European Union Azure datacenter.
- For BMC-provided services in the IBM cloud, conversations are stored for 30 days with the purchase of the standard offering, and 90 days with the purchase of the Premium Environment offering. Conversations stored within the application are retained indefinitely until removed by your BMC Helix administrator.
- BMC strongly encourages customers who purchase the standard offering to carefully review the data input into their service. Both the Premium Environment and Standard offering provides IBM Watson Assistant capabilities, as well as a Data Privacy agreement with IBM.
License entitlements
The following applications, features and utilities are available with the purchase of BMC Helix Virtual Agent Basic:
Entitlements - BMC Helix Virtual Agent Basic applications, features, and utilities | |
|---|---|
| |
| *Entitlements - BMC Helix Knowledge Management by ComAround | |
Important Creating and updating knowledge articles in BMC Helix Knowledge Management by ComAround is excluded, i.e., no knowledge worker entitlement. |
*The BMC Helix Knowledge Management by ComAround entitlement is only for customers with versions on 21.02, 21.05, 21.3 and higher.
Additional license terms
The following additional terms apply to the BMC Helix Virtual Agent Basic service:
- Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
- Entitlements are subject to change.
- Non-production environments are configured with the same license capacity as the production environment.
- Purchased licenses are only valid in one production environment.
- There is a 5,000 user minimum with the purchase of the Premium Environment license (named or active users).
- Licenses are sold in 100 user packs, with a minimum of 10 packs.
- BMC Helix Virtual Agent Named Users should match your Digital Workplace Advanced Named Users.
Standard environments
Your purchase of BMC Helix Virtual Agent Basic provides the following environments:
- Tailoring (BMC Helix Virtual Agent only)
- Quality Assurance (BMC Helix Virtual Agent only)
- Production (BMC Helix Virtual Agent and BMC Helix Knowledge Management by ComAround)
Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.
Add-on services
There are no add-on services available for BMC Helix Virtual Agent Basic.
Related topics
Watson Assistant Foundation (free online IBM course; registration required)
Designing Conversational Solutions (free online IBM course; registration required)
Tracking and generating chatbot usage reports
Comments
The links in the related topics seem to be pointing to pages that were deleted. For example:
'Chatbot framework architecture' has been deleted
Hi Jan, thanks so much for flagging. The references to deleted pages have been removed.
Pages deleted
Adding a chatbot and conversational capabilities to your application
Chatbot framework architecture
Hi Maite, thanks so much for flagging. The links have been removed.
Is cognitive search included in Virtual Agent Basic ? As i have seen another document which says Cognitive Search is only included in Virtual Agent Advanced. Please confirm.
Hello Gunjan,
Cognitive search is a part of Virtual Agent Advanced and therefore has been removed from this page.
Thanks,
Dhanya
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