BMC Service Level Management 21.05

By using BMC Service Level Management (Service Level Management) you can review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. Service Level Management streamlines the communication between a service provider and its customers.

Release notes and notices Updated 27 Oct 2021

Learn what’s new or changed for BMC Service Level Management version 21.05, including new features, urgent issues, documentation updates, and fixes or patches.

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Known-and-corrected-issues

Support-informationBMC Helix ITSM release notes

Date	Title	Summary
October 28, 2021	21-05-Patches	This patch release includes defect fixes for Smart IT and BMC Service Request Management.
September 15, 2021	21-05-Patches	Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Suite and service management applications.
July 28, 2021	21-05-Patches	This patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications.
June 23, 2021	21.05 enhancements	For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements.

Getting started See more	Managing service goals by using Service targets As an end user, access and navigate the Service Level Management Console to manage service goals. See more Defining the service offerings by using agreements As an end user, access and navigate the Service Level Management Console to manage agreements. See more Using reports and dashboards As an end user, access and understand end user reports and dashboards. See more
Administering As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management. See more	Onboarding and implementing As an administrator, set up BMC Service Level Management for your company. See more	Planning As an administrator, plan the roles and permission groups for your company. See more
Integrating As an administrator, integrate BMC Service Level Management with Action Request System and BMC Helix ITSM. See more	Developing As a developer, customize BMC Service Level Management and understand the architecture. See more	Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more

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Service level management in ITSM applications

Frequently asked questions

Here are some answers to the most frequently asked questions about BMC Service Level Management.

Why am I not able to find some of the older topics of this product?

We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of most popular topics in the earlier versions of BMC Service Level Management and where you can find them in the restructured documentation space.

Older topic title	Where you can find the information now
BMC Service Level Management overview	Orientation
ITIL processes	Learning-about-Service-Level-Management
Agreement types	Agreements
Overview of service targets	Service-targets
Using	Managing-service-goals-by-using-Service-targets Defining-the-service-offerings-by-using-agreements Using-reports-and-dashboards
User roles	Roles-and-permissions
End-to-end process	Learning-about-Service-Level-Management