BMC Service Level Management 20.02
BMC Service Level Management (BMC SLM) provides a way to review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. It streamlines the most important task of all, which is the communication between a service provider and its customers.
Date | Title | Summary |
|---|---|---|
October 23, 2022 | This patch release contains defect fixes and updates for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). | |
October 6, 2020 | This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). | |
August 28, 2020 | This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite. | |
February 21, 2020 | For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements. |
As a developer, customize BMC Service Level Management and understand the architecture. | ||
As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management. | As an administrator, integrate BMC Service Level Management with Remedy AR System and Remedy IT Service Management. | |
The following BMC sites provide information outside of the BMC Service Level Management documentation that you might find helpful:
- BMC Service Level Management, BMC Communities
- BMC Service Level Management Support, BMC Service Level Management Support page
- BMC Support Knowledge Base, filter your searches using Service Level Management in your search term
- BMC Service Level Management learning path, BMC Educational Services
- BMC Service Level Management offerings, high level product information
- BMC Remedy IT Service Management suite, high level product information