This documentation supports the 22.1 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM 22.1


BMC Helix ITSM 22.1

With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations.

Navigating common interfaces

As an end user, access the BMC Helix ITSM applications and navigate the interface.

Using reports and flashboards

BMC Helix ITSM of applications provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards.

Planning

Use the planning information for resources, processes, and activities for BMC Helix ITSM.

Setting up and going live

As an administrator, you need to configure the BMC Helix ITSM after installation.

Administering

As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users.

Integrating

As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through Advanced Interface Forms or SOAP web services.

Developing

As a developer, customize BMC Helix ITSM.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.
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PDFs and videos

Get a list of all videos and a PDF version of the BMC Helix ITSM documentation.

FAQs

Find answers to the most frequently asked questions about BMC Helix ITSM.

Related documentation

See the documentation of products related to BMC Helix ITSM.