BMC Helix ITSM: Asset Management 21.3

BMC Helix ITSM: Asset Management enables IT professionals to track and manage enterprise configuration items (CIs), contracts, financial costs, software licenses, outage indicators. BMC Helix ITSM: Asset Management integrates with other BMC Helix applications and offers flexibility to support customized business processes.

Release notes and notices Updated 29 Jan 2024

Learn what’s new or changed for BMC Helix ITSM: Asset Management version 21.3, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known-and-corrected-issues

Support-informationBMC Helix ITSM release notes

Date	Summary	Reference
January 29, 2024	Patch 11 for version 21.3 is available for SaaS subscribers. This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21.3 patches
September 5, 2023	Multiple issues corrected	21-3-patches
June 15, 2023	Patch 9 for version 21.3 is available for SaaS subscribers. This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21-3-patches
January 23, 2023	Patch 8 for version 21.3 is available for SaaS subscribers. This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21-3-patches
December 20, 2022	Patch 7 for version 21.3 is available for SaaS subscribers. This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21-3-patches
December 1, 2022	Patch 6 for version 21.3 is available for on-premises customers.	21-3-patches
September 2, 2022	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21-3-patches
August 1, 2022	Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch: Rollback deployment Updates to Fluent Bit deployment Enhancements to Support Assistant tool	21.3 patches
May 26, 2022	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21-3-patches
March 23, 2022	Multiple issues corrected	21-3-patches
February 8, 2022	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21-3-patches
February 8, 2022	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21-3-patches
January 20, 2022	Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM: BMC Service Request Management is available only for upgrade scenarios for existing customers Enhance knowledge article management by integrating BMC Helix Knowledge Management by ComAround	21-3-patches
January 5, 2022	Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.	21-3-patches
November 19, 2021	This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT and BMC Helix ITSM.	21-3-patches
October 4, 2021	For BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements.	21-3-enhancements

Getting started

Managing CIs

As an end user, access and navigate the interface, and work with CIs.

Managing contracts

As an end user, access and navigate the interface, and work with contracts.

Managing software licenses

As an end user, access and navigate the interface, and work with software licenses.

Managing purchase requisitions As an end user, access and navigate the interface, and work with purchase requisitions. See more	Managing costs and charge-backs As an end user, access and navigate the interface, and work with costs and charge-backs. See more	Using reports and flashboards As an end user, access and navigate the interface, and work with reports and flashboards. See more
Planning As an administrator, plan the roles and permission groups for your company. See more	Onboarding and implementing As an administrator, set up BMC Helix ITSM: Asset Managementfor your company. See more	Administering As an administrator, configure application preferences for BMC Helix ITSM: Asset Management. See more
Integrating As an administrator, set up integrations with other BMC products or third-party software. See more	Developing As a developer, configure Web Services and develop integrations. See more	Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more

Communitieshttps://communities.bmc.com/community/bmcdn/bmc_it_service_support

Knowledge Basehttps://www.bmc.com/support/support-central.html

Videos

Educationhttps://www.bmc.com/education/training-and-certification.html

PDFs and videos

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Videos

The following topics contain videos that supplement the text-based documentation:

Asset Management overview
- Creating custom license types
  - Managing asset inventory
    
    Overview of contract management
    
    Overview of Software License Management
    
    Requisition management
    
    The functional areas of the Asset Management console

Frequently asked questions

Here are some answers to the most frequently asked questions about BMC Helix ITSM: Asset Management.

Why I am not able to find some of the older topics of this product?

We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of 10 most popular topics in the earlier versions of BMC Helix ITSM: Asset Managementand where you can find them in the restructured documentation space.

Older topic title	Where you can find the information now
Using	Managing-CIs Managing-contracts Managing-software-licenses Managing-purchase-requisitions Managing-costs-and-charge-backs
Relationship types	Managing CI relationships
Asset Management user permissions	Roles-and-permissions-in-Asset-Management
Performing an advanced CI search	Searching for CIs
Configuring Asset Management settings	Configuring-Asset-Management-settings
Requisition management	Managing-purchase-requisitions
Understanding the sandbox and production datasets	Configuring-Asset-Management-settings
Approving or rejecting requests via email	Approving the purchase requisition
BMC Atrium CMDB	Learning-about-Asset-Management

Where do I find release note information?

Where to find information previously provided in release notes

Type of technical bulletin	Found here in
Contents of a service pack or patch and instructions particular to it	The child topic for that service pack or patch under Release-notes-and-notices For issues corrected in the service pack or patch, sort the table in Known-and-corrected-issues by the "Corrected in" column

Where do I find information that was previously published as a flash bulletin?

Flashes contained urgent information about product issues and are delivered after a product is released. On docs.bmc.com, this information is delivered in an "Urgent issues" topic, under Release-notes-and-notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

I’d like a PDF of just selected information. How can I do that?

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

Click the Export icon in the upper-right.
From the Export menu, select PDF.
Follow the prompts for page selection and other options.
Click Export.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Related spaces

Important

Starting with version 23.3, we have streamlined the documentation of BMC Helix ITSM to help you find the documentation for the ticket types that you work on. For more information, see Where did the Smart IT documentation go?