This documentation supports the 21.3 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM: Asset Management 21.3


BMC Helix ITSM: Asset Management 21.3

BMC Helix ITSM: Asset Management enables IT professionals to track and manage enterprise configuration items (CIs), contracts, financial costs, software licenses, outage indicators. BMC Helix ITSM: Asset Management integrates with other BMC Helix applications and offers flexibility to support customized business processes.


Release notes and notices Updated 29 Jan 2024

Learn what’s new or changed for BMC Helix ITSM: Asset Management version 21.3, including new features, urgent issues, documentation updates, and fixes or patches. 


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To stay informed of changes to this space, place a watch on this page.

Date

Summary

Reference

January 29, 2024

Patch 11 for version 21.3 is available for SaaS subscribers.

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

September 5, 2023

June 15, 2023

Patch 9 for version 21.3 is available for SaaS subscribers.

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

January 23, 2023

Patch 8 for version 21.3 is available for SaaS subscribers.

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

December 20, 2022

Patch 7 for version 21.3 is available for SaaS subscribers.

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

December 1, 2022

Patch 6 for version 21.3 is available for on-premises customers.

September 2, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

August 1, 2022

Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Rollback deployment
  • Updates to Fluent Bit deployment
  • Enhancements to Support Assistant tool

May 26, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

March 23, 2022

February 8, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

February 8, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

January 20, 2022

Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM:

  • BMC Service Request Management is available only for upgrade scenarios for existing customers
  • Enhance knowledge article management by integrating BMC Helix Knowledge Management by ComAround

January 5, 2022

Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.

November 19, 2021

This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT and BMC Helix ITSM.

October 4, 2021

For BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements.

Managing CIs

As an end user, access and navigate the interface, and work with CIs.

Managing contracts

As an end user, access and navigate the interface, and work with contracts.

Managing software licenses

As an end user, access and navigate the interface, and work with software licenses.

Managing purchase requisitions

As an end user, access and navigate the interface, and work with purchase requisitions.

Managing costs and charge-backs

As an end user, access and navigate the interface, and work with costs and charge-backs.

Using reports and flashboards

As an end user, access and navigate the interface, and work with reports and flashboards.

Planning

As an administrator, plan the roles and permission groups for your company.

Onboarding and implementing

As an administrator, set up BMC Helix ITSM: Asset Managementfor your company.

Administering

As an administrator, configure application preferences for BMC Helix ITSM: Asset Management.

Integrating

As an administrator, set up integrations with other BMC products or third-party software.

Developing

As a developer, configure Web Services and develop integrations.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.
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Frequently asked questions

Here are some answers to the most frequently asked questions about BMC Helix ITSM: Asset Management.

Why I am not able to find some of the older topics of this product?

We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of 10 most popular topics in the earlier versions of BMC Helix ITSM: Asset Managementand where you can find them in the restructured documentation space.

Older topic title

Where you can find the information now

Using

Relationship types

Asset Management user permissions

Performing an advanced CI search

Configuring Asset Management settings

Requisition management

Understanding the sandbox and production datasets

Approving or rejecting requests via email

BMC Atrium CMDB


Where do I find release note information?

Where to find information previously provided in release notes

Type of technical bulletin

Found here in

Contents of a service pack or patch and instructions particular to it

Where do I find information that was previously published as a flash bulletin?

Flashes contained urgent information about product issues and are delivered after a product is released. On docs.bmc.com, this information is delivered in an "Urgent issues" topic, under Release-notes-and-notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

I’d like a PDF of just selected information. How can I do that?

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Related spaces

Important

Starting with version 23.3, we have streamlined the documentation of BMC Helix ITSM to help you find the documentation for the ticket types that you work on. For more information, see Where did the Smart IT documentation go?