BMC Service Level Management 21.3
By using BMC Service Level Management (Service Level Management) you can review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. Service Level Management streamlines the communication between a service provider and its customers.
Date | Summary | Reference |
|---|---|---|
January 29, 2024 | Patch 11 for version 21.3 is available for SaaS subscribers. This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
September 5, 2023 | ||
June 15, 2023 | Patch 9 for version 21.3 is available for SaaS customers. This patch release includes defect fixes for BMC Helix ITSM. | |
January 23, 2023 | Patch 8 for version 21.3 is available for SaaS customers. This patch release includes defect fixes for BMC Helix ITSM. | |
December 20, 2022 | Patch 7 for version 21.3 is available for SaaS customers. This patch release includes defect fixes for BMC Helix ITSM. | |
December 1, 2022 | Patch 6 for version 21.3 is available for on-premises customers. | |
September 2, 2022 | This patch release includes defect fixes for BMC Helix ITSM. | |
August 1, 2022 | Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
Enhancements to Support Assistant tool | |
May 27, 2022 | This patch release includes defect fixes for BMC Helix ITSM. | |
March 23, 2022 | This patch release includes defect fixes for BMC Helix ITSM. | |
February 8, 2022 | This patch release includes defect fixes for BMC Helix ITSM. | |
January 20, 2022 | Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM:
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January 5, 2022 | Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment. | |
November 19, 2021 | This patch release includes updates and defect fixes for BMC Helix ITSM. | |
October 04, 2021 | For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements. |
Managing service goals by using Service targets As an end user, access and navigate the Service Level Management Console to manage service goals. Defining the service offerings by using agreements As an end user, access and navigate the Service Level Management Console to manage agreements. As an end user, access and understand end user reports and dashboards. | ||
As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management. | As an administrator, set up BMC Service Level Management for your company. | |
As an administrator, integrate BMC Service Level Management with Action Request System and BMC Helix ITSM. | As a developer, customize BMC Service Level Management and understand the architecture. | |
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Videos
The following topics contain videos that supplement the text-based documentation:
Here are some answers to the most frequently asked questions about BMC Service Level Management.