BMC Helix ITSM: Knowledge Management 21.3
BMC Helix ITSM: Knowledge Management 21.3
BMC Helix ITSM: Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.
Date | Summary | Reference |
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January 29, 2024 | Patch 11 for version 21.3 is available for SaaS subscribers. This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
September 5, 2023 | This patch release includes defect fixes for BMC Helix ITSM. | |
June 15, 2023 | This patch release includes defect fixes for BMC Helix ITSM. | |
January 23, 2023 | This patch release includes defect fixes for BMC Helix ITSM. | |
December 20, 2022 | This patch release includes defect fixes for BMC Helix ITSM. | |
December 1, 2022 | This patch release includes defect fixes for BMC Helix ITSM. | |
September 2, 2022 | This patch release includes defect fixes for BMC Helix ITSM. | |
August 1, 2022 | Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
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May 27, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
March 23, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
February 8, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
January 20, 2022 | Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM:
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January 5, 2022 | This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT and BMC Helix ITSM. Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment. | |
November 19, 2021 | This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT and BMC Helix ITSM. | |
October 4, 2021 | For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements. |
Creating and publishing knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to create and publish knowledge articles. | ||
Improving the findability of knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to improve findability of knowledge articles. | Reviewing and improving knowledge articles Learn how you can review and help improve the knowledge articles. | Learn how you can use the predefined reports to get various insights about your knowledge articles. |
As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals. | As an administrator, set up BMC Helix ITSM: Knowledge Management for your end users. | |
As an administrator, set up BMC Helix ITSM: Knowledge Management to communicate and share data with other applications. | As a developer, understand the development options for BMC Helix ITSM: Knowledge Management. |
Communities  | Knowledge Base  | Videos  | Education 
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Videos
The following topic contains video that supplement or replace the text-based documentation:
Here are some answers to the most frequently asked questions about BMC Helix ITSM: Knowledge Management:
I’d like a PDF of just selected information. How can I do that?
The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.
Creating PDF exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF
- Click the Export icon in the upper-right.
- From the Export menu, select PDF.
- Follow the prompts for page selection and other options.
- Click Export.
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.