BMC Helix ITSM: Knowledge Management 21.3
BMC Helix ITSM: Knowledge Management 21.3
BMC Helix ITSM: Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.
Date | Summary | Reference |
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January 29, 2024 | Patch 11 for version 21.3 is available for SaaS subscribers. This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
September 5, 2023 | This patch release includes defect fixes for BMC Helix ITSM. | |
June 15, 2023 | This patch release includes defect fixes for BMC Helix ITSM. | |
January 23, 2023 | This patch release includes defect fixes for BMC Helix ITSM. | |
December 20, 2022 | This patch release includes defect fixes for BMC Helix ITSM. | |
December 1, 2022 | This patch release includes defect fixes for BMC Helix ITSM. | |
September 2, 2022 | This patch release includes defect fixes for BMC Helix ITSM. | |
August 1, 2022 | Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
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May 27, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
March 23, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
February 8, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
January 20, 2022 | Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM:
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January 5, 2022 | This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT and BMC Helix ITSM. Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment. | |
November 19, 2021 | This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT and BMC Helix ITSM. | |
October 4, 2021 | For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements. |
Creating and publishing knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to create and publish knowledge articles. |
Improving the findability of knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to improve findability of knowledge articles. | Reviewing and improving knowledge articles Learn how you can review and help improve the knowledge articles. | Learn how you can use the predefined reports to get various insights about your knowledge articles. |
As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals. | As an administrator, set up BMC Helix ITSM: Knowledge Management for your end users. | |
As an administrator, set up BMC Helix ITSM: Knowledge Management to communicate and share data with other applications. | As a developer, understand the development options for BMC Helix ITSM: Knowledge Management. |
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