This documentation supports the 25.1 version of BMC Helix Change Management.To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM: Change Management 25.1

BMC Helix ITSM: Change Management provides an easy to use interface for managing change processes in an organization, that includes to planning, scheduling, evaluating risks, approving, implementing, and tracking changes. These processes help coordinate changes efficiently, minimizing the risk and impact of the change implementation.

Release notes and notices Updated 03 Apr 2025

Learn what’s new or changed for BMC Helix ITSM: Change Management 25.1 including new features, urgent issues, documentation updates, and fixes or patches

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Date

Summary

Reference

April 1, 2025Multiple issues correctedNot applicable
March 11, 2025Patch 1 for version 25.1 is available for on-premises customers.Not applicable
February 25, 2025Multiple issues correctedNot applicable

January 29, 2025

For the BMC Helix ITSM enhancements, see BMC Helix ITSM 25.1 enhancements.

Managing change

As an end user, access and navigate the interface and work with change requests.

Managing releases

As an end user, access and navigate the interface and work with release requests.

Managing tasks

As an end user, access and navigate the interface and work with tasks.

Using reports, flashboards, and dashboards

As an end user, access and understand end user reports, flashboards, and dashboards.

Planning

As an administrator, plan the roles and permission groups for your company.

Setting up and going live

As an administrator, set up BMC Helix ITSM: Change Management and Release Management for your company.

Administering

As an administrator, configure application preferences and templates for BMC Helix ITSM: Change Management and Release Management.

Integrating

As an administrator, set up integrations with other BMC products or third-party software.

Developing

As a developer, use web services to integrate external applications with BMC Helix ITSM: Change Management and Release Management.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.
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PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix ITSM: Change Management documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix ITSM: Change Management.

Related documentation

See the documentation of products related to BMC Helix ITSM: Change Management.



 

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