BMC Service Request Management 21.05
BMC Service Request Management enables IT and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services. Service Request Management works with other Service Management applications and manages the entire process, from submission to completion.
Date | Title | Summary |
---|---|---|
October 28, 2021 | This patch release includes defect fixes for Smart IT and BMC Service Request Management. | |
September 15, 2021 | Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Suite and service management applications. | |
July 28, 2021 | This patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications. | |
June 23, 2021 | For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements. |
As a service agent, submit, view, and manage requests in Service Request Management. As a Work Order manager and assignee, perform various tasks on Work Orders in Service Request Management. As a catalog manager, build a service catalog in Service Request Management. | ||
As an administrator, set up Service Request Management for your company. | As an administrator, perform configuration and administration tasks in Service Request Management. | |
As an administrator, set up integrations with other BMC products or third-party software. | As an administrator, workflow developer, or consultant, extended and customize Service Request Management through Advanced Interface Forms or SOAP web services. |
Videos
The following topics contain videos that supplement the text-based documentation:
Here are some answers to the most frequently asked questions about BMC Service Request Management.
AR System, BMC Helix CMDB, and BMC Helix ITSM documentation