BMC Service Request Management 22.1
BMC Service Request Management enables IT and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services. Service Request Management works with other Service Management applications and manages the entire process, from submission to completion.
Date | Summary | Reference |
|---|---|---|
April 17, 2024 | Not applicable | |
August 11, 2023 | Not applicable | |
July 5, 2023 | Patch 6 for version 22.1 is available for on-premises customers. | Not applicable |
June 7, 2023 | Not applicable | |
March 24, 2023 | Not applicable | |
January 13, 2023 | Issues that were corrected by 22.1 patch 4 and issues that remain open Update available in 22.1 patch 4:
| |
November 2, 2022 | Not applicable | |
October 10, 2022 | Not applicable | |
September 2, 2022 | Issues that were corrected by 22.1 patch 1 and issues that remain open Updates available in 22.1 patch 1:
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July 29, 2022 | For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements. |
As a service agent, submit, view, and manage requests in Service Request Management. As a Work Order manager and assignee, perform various tasks on Work Orders in Service Request Management. As a catalog manager, build a service catalog in Service Request Management. | ||
As an administrator, set up Service Request Management for your company. | As an administrator, perform configuration and administration tasks in Service Request Management. | |
As an administrator, set up integrations with other BMC products or third-party software. | As an administrator, workflow developer, or consultant, extended and customize Service Request Management through Advanced Interface Forms or SOAP web services. | |
Communities  | Knowledge Base  | Videos  | Education  |
Get a list of all the videos and a PDF version of the BMC Service Request Management documentation. |