BMC Helix ITSM: Change Management 23.3

BMC Helix ITSM: Change Management provides an easy to use interface for managing change processes in an organization, that includes to planning, scheduling, evaluating risks, approving, implementing, and tracking changes. These processes help coordinate changes efficiently, minimizing the risk and impact of the change implementation.

Release notes and notices Updated 18 Dec 2024

Learn what’s new or changed for BMC Helix ITSM: Change Management 23.3 including new features, urgent issues, documentation updates, and fixes or patches.

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Known-and-corrected-issues

Support-informationBMC Helix ITSM release notes

Date	Summary	Reference
December 3, 2024	Patch 4 for version 23.3 is available for on-premises customers.	Not applicable
November 25, 2024	Issues that were corrected by 23.3 patch 4 and issues that remain open Updates available in 23.3 patch 4: Create related outages for the associated CIs directly from a change request Search for multiple CIs with a comma-separated list View AI-based risk assessment for your change requests	23-3-enhancements-and-patches
October 1, 2024¹	Patch 3 for version 23.3 is available for on-premises customers.	Not applicable
August 15, 2024	Issues that were corrected by 23.3 patch 3 and issues that remain open Updates available in 23.3 patch 3: Copy an existing release request into a new release request	23-3-enhancements-and-patches
May 29, 2024	Issues that were corrected by 23.3 patch 2 and issues that remain open Updates available in 23.3 patch 2: Progressive Web Application (PWA) screens for release View AI-based risk assessment for change requests	23-3-enhancements-and-patches
March 22, 2024	Patch 1 for version 23.3 is available for on-premises customers.	Not applicable
March 8, 2024	Issues that were corrected by 23.3 patch 1 and issues that remain open Updates available in 23.3 patch 1: Department information displayed for filter suggestions Display start and end dates of tickets in Calendar side bar	23-3-enhancements-and-patches
December 8, 2023	Enhancements available in 23.3: Configurable ITSM calendar with a modern UI experience Change in the appearance of Business Justification for rejection of change requests	23-3-enhancements-and-patches

_{¹The BMC Helix Service Management 23.3.03 on-premises release, which was generally available on October 1, has now transitioned to a controlled availability release.}

Getting started See more		Managing change As an end user, access and navigate the interface and work with change requests. See more Managing releases As an end user, access and navigate the interface and work with release requests. See more
Managing tasks As an end user, access and navigate the interface and work with tasks. See more		Using reports, flashboards, and dashboards As an end user, access and understand end user reports, flashboards, and dashboards. See more
Planning As an administrator, plan the roles and permission groups for your company. See more	Setting up and going live As an administrator, set up BMC Helix ITSM: Change Management and Release Management for your company. See more	Administering As an administrator, configure application preferences and templates for BMC Helix ITSM: Change Management and Release Management. See more
Integrating As an administrator, set up integrations with other BMC products or third-party software. See more	Developing As a developer, use web services to integrate external applications with BMC Helix ITSM: Change Management and Release Management. See more	Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more