BMC Helix ITSM: Knowledge Management 21.05
BMC Helix ITSM: Knowledge Management 21.05
BMC Helix ITSM: Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.
Date | Title | Summary |
|---|---|---|
October 28, 2021 | This patch release includes defect fixes for Smart IT and BMC Service Request Management. | |
September 15, 2021 | Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Suite and service management applications. | |
July 28, 2021 | This patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications. | |
June 23, 2021 | For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements. |
Creating and publishing knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to create and publish knowledge articles. | ||
Improving the findability of knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to improve findability of knowledge articles. | Reviewing and improving knowledge articles Learn how you can review and help improve the knowledge articles. | Learn how you can use the predefined reports to get various insights about your knowledge articles. |
As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals. | As an administrator, set up BMC Helix ITSM: Knowledge Management for your end users. | |
As an administrator, set up BMC Helix ITSM: Knowledge Management to communicate and share data with other applications. | As a developer, understand the development options forBMC Helix ITSM: Knowledge Management. |
Communities  | Knowledge Base  | Videos  | Education  |
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Videos
The following topic contains video that supplement or replace the text-based documentation:
Here are some answers to the most frequently asked questions about BMC Helix ITSM: Knowledge Management:
I’d like a PDF of just selected information. How can I do that?
The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.
Creating PDF exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF
- Click the Export icon in the upper-right.
- From the Export menu, select PDF.
- Follow the prompts for page selection and other options.
- Click Export.
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.