BMC Helix ITSM 23.3

With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations.

Release notes and notices Updated 06 Feb 2025

Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.

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_{¹ The BMC Helix Service Management 23.3.03 on-premises release, which was generally available on October 1, has now transitioned to a controlled availability release.}

Getting started

Navigating common interfaces

As an end user, access the BMC Helix ITSM applications and navigate the interface.

Using reports and flashboards

BMC Helix ITSM provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards.

Planning Use the planning information for resources, processes, and activities for BMC Helix ITSM. See more	Setting up and going live As an administrator, you need to configure BMC Helix ITSM after installation. See more	Administering As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users. See more
Integrating As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through SOAP or REST APIs. See more	Developing As a developer, learn how you can customize BMC Helix ITSM. See more	Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more