BMC Helix ITSM: Smart IT 21.05
BMC Helix ITSM: Smart IT 21.05
BMC Helix ITSM: Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.
As an administrator, manage access to tickets and resources, configure actions in Smart IT, and perform centralized configuration. | As an administrator, set up integrations with BMC Digital Workplace service request and BMC Client Management. |
Videos
Videos are available in the following areas:
Getting started videos
The following topics in the Getting-started section contain videos that supplement or replace the text-based documentation:
Using videos
The following topics in the Using Smart IT sections contain videos that supplement or replace the text-based documentation:
Administration videos
The following topics in the Administering section contain videos that supplement or replace the text-based documentation:
This topic provides information that supplements the BMC Helix ITSM: Smart IT documentation.
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about BMC Helix ITSM: Smart IT.
Additional resources from BMC
The following BMC sites provide information outside of the Smart IT documentation that you might find helpful:
- BMC Community, BMC Helix ITSM community (includes Smart IT)
- Smart IT Support page, Smart IT Support
- BMC Support Knowledge Base, search filtered by Smart IT
- BMC Global Services, BMC Helix ITSM offerings (includes Smart IT)
- www.bmc.com, information about Smart IT
- BMC Knowledge Articles