This documentation supports the 25.1 version of BMC Service Level Management.To view an earlier version, select the version from the Product version menu.

BMC Service Level Management 25.1

By using BMC Service Level Management (Service Level Management) you can review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. Service Level Management streamlines the communication between a service provider and its customers.

Release notes and notices Updated 03 Apr 2025

Learn what’s new or changed for BMC Service Level Management 25.1, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known-and-corrected-issues

Support-informationBMC Helix ITSM release notes

 

Date

Summary

Reference

April 1, 2025Patch 2 of BMC Service Level Management is available for SaaS customers.Not applicable
March 11, 2025Patch 1 of BMC Service Level Management is available for on-premises customers.Not applicable
February 25, 2025Patch 1 of BMC Service Level Management is available for SaaS customers.Not applicable

January 29, 2025

For the BMC Helix ITSM enhancements, see BMC Helix ITSM 25.1 enhancements.

Not applicable


Managing service goals by using Service targets

As an end user, access and navigate the Service Level Management Console to manage service goals.

Defining the service offerings by using agreements

As an end user, access and navigate the Service Level Management Console to manage agreements.

Using reports and dashboards

As an end user, access and understand end user reports and dashboards.

Administering

As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management.

Setting up and going live

As an administrator, set up BMC Service Level Management for your company.

Planning

As an administrator, plan the roles and permission groups for your company.

Integrating

As an administrator, integrate BMC Service Level Management with Action Request System and BMC Helix ITSM.

Developing

As a developer, customize BMC Service Level Management and understand the architecture.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.
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PDFs and videos

Get a list of all the videos and a PDF version of the BMC Service Level Management documentation.

FAQ

Find answers to the most frequently asked questions about BMC Service Level Management.

Related documentation

See the documentation of products related to BMC Service Level Management.

 

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