BMC Helix ITSM: Service Desk 22.1

BMC Helix ITSM: Service Desk uses automated, ITIL-compliant incident management and problem management processes and provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. These processes help IT organizations respond quickly and efficiently when critical services are disrupted.

Release notes and notices Updated 17 Apr 2024

Learn what’s new or changed for BMC Helix ITSM: Service Desk 22.1 release, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known-and-corrected-issues

Support-information

Release notes and notices

Date	Summary	Reference
April 17, 2024	Multiple issues corrected	Not applicable
August 11, 2023	Multiple issues corrected	Not applicable
July 5, 2023	Patch 6 for version 22.1 is available for on-premises customers.	Not applicable
June 7, 2023	Multiple issues corrected	Not applicable
March 24, 2023	Multiple issues corrected	Not applicable
January 13, 2023	Multiple issues corrected	Not applicable
November 2, 2022	Multiple issues corrected	Not applicable
October 10, 2022	Multiple issues corrected	Not applicable
September 2, 2022	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	22-1-enhancements-and-patches
July 29, 2022	For the BMC Helix ITSM enhancements, see BMC Helix ITSM 22.1 enhancements and patches.	22-1-enhancements-and-patches

Getting started

Managing incident requests

As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems.

Managing problem investigations

As an end user, access and navigate the interface and use BMC Helix ITSM: Service Deskto manage incidents and problems.

Broadcasting messages to users

As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems.

Using reports and flashboards As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems. See more	Planning As an administrator, use the planning resources to make decisions about your BMC Helix ITSM: Service Deskimplementation. See more	Onboarding and implementing As an administrator, onboard users to BMC Helix ITSM: Service Desk before they use the application. See more
Integrating As an administrator, set up integrations with other BMC products or third-party software. See more	Developing As a developer, develop incident management and problem management integrations. See more	Administering As an administrator, manage configuration items and archive BMC Helix ITSM: Service Desk records. See more
Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more