BMC Service Level Management 23.3

By using BMC Service Level Management (Service Level Management) you can review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. Service Level Management streamlines the communication between a service provider and its customers.

Release notes and notices Updated 03 Dec 2024

Learn what’s new or changed for BMC Service Level Management 23.3, including new features, urgent issues, documentation updates, and fixes or patches.

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Known-and-corrected-issues

Support-informationBMC Helix ITSM release notes

Date	Summary	Reference
December 3, 2024	Patch 4 for version 23.3 is available for on-premises customers.	Not applicable
November 25, 2024	Multiple issues corrected	23-3-enhancements-and-patches
October 1, 2024¹	Patch 3 for version 23.3 is available for on-premises customers.	Not applicable
August 15, 2024	Multiple issues corrected	23-3-enhancements-and-patches
May 29, 2024	Multiple issues corrected	23-3-enhancements-and-patches
March 22, 2024	Patch 1 for version 23.3 is available for on-premises customers.	Not applicable
March 8, 2024	Multiple issues corrected	23-3-enhancements-and-patches
December 8, 2023	For the BMC Helix ITSM enhancements, see BMC Helix ITSM 23.3 enhancements.	23-3-enhancements-and-patches

_{¹The BMC Helix Service Management 23.3.03 on-premises release, which was generally available on October 1, has now transitioned to a controlled availability release.}

Getting started See more	Managing service goals by using Service targets As an end user, access and navigate the Service Level Management Console to manage service goals. See more Defining the service offerings by using agreements As an end user, access and navigate the Service Level Management Console to manage agreements. See more Using reports and dashboards As an end user, access and understand end user reports and dashboards. See more
Administering As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management. See more	Setting up and going live As an administrator, set up BMC Service Level Management for your company. See more	Planning As an administrator, plan the roles and permission groups for your company. See more
Integrating As an administrator, integrate BMC Service Level Management with Action Request System and BMC Helix ITSM. See more	Developing As a developer, customize BMC Service Level Management and understand the architecture. See more	Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more