BMC Helix ITSM: Service Desk 21.05
BMC Helix ITSM: Service Desk 21.05
BMC Helix ITSM: Service Desk uses automated, ITIL-compliant incident management and problem management processes and provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. These processes help IT organizations respond quickly and efficiently when critical services are disrupted.
Date | Title | Summary |
---|---|---|
October 28, 2021 | This patch release includes defect fixes for Smart IT and BMC Service Request Management. | |
September 15, 2021 | Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Studio and service management applications. | |
July 28, 2021 | This patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications. | |
June 23, 2021 | For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements. |
As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems. Managing problem investigations As an end user, access and navigate the interface and use BMC Helix ITSM: Service Deskto manage incidents and problems. Broadcasting messages to users As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems. |
As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems. | As an administrator, onboard users to BMC Helix ITSM: Service Desk before they use the application. | |
As an administrator, set up integrations with other BMC products or third-party software. | As a developer, develop incident management and problem management integrations. | As an administrator, manage configuration items and archive BMC Helix ITSM: Service Desk records. |
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AR System, BMC Helix CMDB, and BMC Helix ITSM documentation