BMC Helix ITSM: Knowledge Management 23.3

BMC Helix ITSM: Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.

Release notes and notices Updated 03 Dec 2024

Learn what’s new or changed for BMC Helix ITSM: Knowledge Management version 23.3, including new features, urgent issues, documentation updates, and fixes or patches.

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Known-and-corrected-issues

Support-InformationBMC Helix ITSM release notes

Date	Summary	Reference
December 3, 2024	Patch 4 for version 23.3 is available for on-premises customers.	Not applicable
November 25, 2024	Multiple issues corrected	23-3-enhancements-and-patches
October 1, 2024¹	Patch 3 for version 23.3 is available for on-premises customers.	Not applicable
August 15, 2024	Multiple issues corrected	23-3-enhancements-and-patches
May 29, 2024	Multiple issues corrected	23-3-enhancements-and-patches
March 22, 2024	Patch 1 for version 23.3 is available for on-premises customers.	Not applicable
March 8, 2024	Multiple issues corrected	23-3-enhancements-and-patches
December 8, 2023	For the BMC Helix ITSM enhancements, see 23.3 enhancements and patches.	23-3-enhancements-and-patches

_{¹ The BMC Helix Service Management 23.3.03 on-premises release, which was generally available on October 1, has now transitioned to a controlled availability release.}

Getting started

Creating and publishing knowledge articles

As an end user, use the BMC Helix ITSM: Knowledge Management Console to create and publish knowledge articles.

Improving the findability of knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to improve findability of knowledge articles. See more	Reviewing and improving knowledge articles Learn how you can review and help improve the knowledge articles. See more	Generating predefined Knowledge Management reports with BIRT Learn how you can use the predefined reports to get various insights about your knowledge articles. See more
Planning As an administrator, plan to give required access and permissions to your end users. See more	Administering As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals. See more	Setting up and going live As an administrator, set up BMC Helix ITSM: Knowledge Management for your end users. See more
Integrating As an administrator, set up BMC Helix ITSM: Knowledge Management to communicate and share data with other applications. See more	Developing As a developer, understand the development options for BMC Helix ITSM: Knowledge Management. See more	Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more