BMC Helix ITSM: Asset Management 23.3

BMC Helix ITSM: Asset Management enables asset managers to track and manage the entire lifecycle of assets. It includes procurement, enterprise configuration items (CIs), contracts, financial costs, and software licenses. BMC Helix ITSM: Asset Management integrates with other BMC Helix applications and offers flexibility to support customized business processes.

Release notes and notices Updated 03 Dec 2024

Learn what’s new or changed for BMC Helix ITSM: Asset Management version 23.3, including new features, urgent issues, documentation updates, and fixes or patches.

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Known-and-corrected-issues

Support-informationBMC Helix ITSM release notes

Date	Summary	Reference
December 3, 2024	Patch 4 for version 23.3 is available for on-premises customers.	Not applicable
November 25, 2024	Issues that were corrected by 23.3 patch 4 and issues that remain open Updates available in 23.3 patch 4: Eliminate redundant efforts in asset assignment using automation Search for multiple CIs with a comma-separated list	23-3-enhancements-and-patches
October 1, 2024	Patch 3 for version 23.3 is available for on-premises customers.	Not applicable
August 15, 2024	Multiple issues corrected	23-3-enhancements-and-patches
May 29, 2024	Issues that were corrected by 23.3 patch 2 and issues that remain open	23-3-enhancements-and-patches
March 22, 2024	Patch 1 for version 23.3 is available for on-premises customers.	Not applicable
March 8, 2024	Issues that were corrected by 23.3 patch 1 and issues that remain open Updates available in 23.3 patch 1: Department information displayed for filter suggestions View end-of-product-support information by using the Asset console	23-3-enhancements-and-patches
December 8, 2023	Issues that were corrected by 23.3.00 and issues that remain open Enhancements available in 23.3: Create a new asset by copying an existing asset Share your custom view presets with other users in Asset console Perform bulk actions by using the Asset console	23-3-enhancements-and-patches

Getting started

Managing assets and CIs

As an end user, access and navigate the interface, and work with CIs.

Managing contracts

As an end user, access and navigate the interface, and work with contracts.

Managing software licenses

As an end user, access and navigate the interface, and work with software licenses.

Managing purchase requisitions As an end user, access and navigate the interface, and work with purchase requisitions. See more	Tracking costs and charge-backs As an end user, access and navigate the interface, and work with costs and charge-backs. See more	Using reports and flashboards As an end user, access and navigate the interface, and work with reports and flashboards. See more
Planning As an administrator, plan the roles and permission groups for your company. See more	Setting up and going live As an administrator, set up BMC Helix ITSM: Asset Management for your company. See more	Administering As an administrator, configure application preferences for BMC Helix ITSM: Asset Management. See more
Integrating As an administrator, set up integrations with other BMC products or third-party software. See more	Developing As a developer, configure Web Services and develop integrations. See more	Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more