BMC Service Request Management 23.3

BMC Service Request Management enables IT and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services. BMC Service Request Management works with other Service Management applications and manages the entire process, from submission to completion.

Release notes and notices Updated 03 Dec 2024

Learn what’s new or changed for BMC Service Request Management 23.3 release, including new features, urgent issues, documentation updates, and fixes or patches.

Tip

To stay informed of changes to this space, place a watch on this page.

Related topics

Known-and-corrected-issues

Support-information

BMC Helix ITSM release notes

Date	Summary	Reference
December 3, 2024	Patch 4 for version 23.3 is available for on-premises customers.	Not applicable
November 25, 2024	Multiple issues corrected	23-3-enhancements-and-patches
October 1, 2024¹	Patch 3 for version 23.3 is available for on-premises customers.	Not applicable
August 15, 2024	Multiple issues corrected	23-3-enhancements-and-patches
May 29, 2024	Multiple issues corrected	23-3-enhancements-and-patches
March 22, 2024	Patch 1 for version 23.3 is available for on-premises customers.	Not applicable
March 8, 2024	Multiple issues corrected	23-3-enhancements-and-patches
December 8, 2023	For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements.	23-3-enhancements-and-patches

_{¹ The BMC Helix Service Management 23.3.03 on-premises release, which was generally available on October 1, has now transitioned to a controlled availability release.}

Getting started See more		Managing service requests As a service agent, submit, view, and manage requests in BMC Service Request Management. See more Managing work orders As a Work Order manager and assignee, perform various tasks on Work Orders in BMC Service Request Management. See more Building the service catalog As a catalog manager, build a service catalog in BMC Service Request Management. See more
Planning As an administrator, plan the roles and permission groups for your company. See more	Setting up and going live As an administrator, set up BMC Service Request Management for your company. See more	Administering As an administrator, perform configuration and administration tasks in BMC Service Request Management. See more
Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more	Integrating As an administrator, set up integrations with other BMC products or third-party software. See more	Developing As an administrator, workflow developer, or consultant, extended and customize BMC Service Request Management through Advanced Interface Forms or SOAP web services. See more