BMC Helix ITSM: Knowledge Management 22.1
BMC Helix ITSM: Knowledge Management 22.1
BMC Helix ITSM: Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.
Date | Summary | Reference |
---|---|---|
August 11, 2023 | Not applicable | |
July 5, 2023 | Patch 6 for version 22.1 is available for on-premises customers. | Not applicable |
June 7, 2023 | Not applicable | |
March 24, 2023 | Not applicable | |
January 13, 2023 | Not applicable | |
November 2, 2022 | Not applicable | |
October 10, 2022 | Not applicable | |
September 2, 2022 | This patch release includes defect fixes for BMC Helix ITSM. | |
July 29, 2022 | For the BMC Helix ITSM enhancements, see BMC Helix ITSM 22.1 enhancements and patches. |
Creating and publishing knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to create and publish knowledge articles. |
Improving the findability of knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to improve findability of knowledge articles. | Reviewing and improving knowledge articles Learn how you can review and help improve the knowledge articles. | Learn how you can use the predefined reports to get various insights about your knowledge articles. |
As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals. | As an administrator, set up BMC Helix ITSM: Knowledge Management for your end users. | |
As an administrator, set up BMC Helix ITSM: Knowledge Management to communicate and share data with other applications. | As a developer, understand the development options for BMC Helix ITSM: Knowledge Management. |
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