This documentation supports the 22.1 version of BMC Helix ITSM: Change Management.To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM: Change Management 22.1


BMC Helix ITSM: Change Management 22.1

BMC Helix ITSM: Change Management provides an easy to use interface for managing change processes in an organization, that includes to planning, scheduling, evaluating risks, approving, implementing, and tracking changes. These processes help coordinate changes efficiently, minimizing the risk and impact of the change implementation.

Release notes and notices Updated 17 Apr 2024

Learn what’s new or changed for BMC Helix ITSM: Change Management version 22.1 including new features, urgent issues, documentation updates, and fixes or patches

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Date

Summary

Reference

April 17, 2024

Not applicable

August 11, 2023

Not applicable

July 5, 2023

Patch 6 for version 22.1 is available for on-premises customers.

Not applicable

June 7, 2023

Not applicable

March 24, 2023

Not applicable

January 13, 2023

Not applicable

November 2, 2022

Not applicable

October 10, 2022

Not applicable

September 2, 2022

This patch release includes defect fixes for BMC Helix ITSM.

July 29, 2022

For BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements.

Managing change

As an end user, access and navigate the interface and work with change requests.

Managing release

As an end user, access and navigate the interface and work with release requests.

Managing tasks

As an end user, access and navigate the interface and work with tasks.

Using reports, flashboards, and dashboards

As an end user, access and understand end user reports, flashboards, and dashboards.

Planning

As an administrator, plan the roles and permission groups for your company.

Onboarding and implementing

As an administrator, set up BMC Helix ITSM: Change Management and Release Managementfor your company.

Administering

As an administrator, configure application preferences and templates for BMC Helix ITSM: Change Management and Release Management.

Integrating

As an administrator, set up integrations with other BMC products or third-party software.

Developing

As a developer, use web services to integrate external applications with BMC Helix ITSM: Change Management and Release Management.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.
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PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix ITSM: Change Management documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix ITSM: Change Management.

Related spaces

See the documentation of products related to BMC Helix ITSM: Change Management.