BMC Helix ITSM 25.1
With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations.
Release notes and notices
Updated 03 Apr 2025
As an end user, access the BMC Helix ITSM applications and navigate the interface. BMC Helix ITSM provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards. |
As an administrator, you need to configure BMC Helix ITSM after installation. | As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users. | |
As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through SOAP or REST APIs. |
Communities  | Knowledge Base  | Videos  | Education  |
Get a list of all the videos and a PDF version of the BMC Helix ITSM documentation. |
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