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BMC Service Level Management 21.05

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By using BMC Service Level Management (Service Level Management) you can review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. Service Level Management streamlines the communication between a service provider and its customers.

Release notes and notices

updated 27 Oct

Learn what’s new or changed for BMC Service Level Management version 21.05, including new features, urgent issues, documentation updates, and fixes or patches.

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BMC Helix ITSM release notes Open link

Date	Title	Summary
October 28, 2021	21.05 Patches	This patch release includes defect fixes for Smart IT and BMC Service Request Management.
September 15, 2021	21.05 Patches	Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Suite and service management applications.
July 28, 2021	21.05 Patches	This patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications.
June 23, 2021	21.05 enhancements	For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements .

Getting started Orientation Learning about Service Level Management Navigating the interface Key concepts User goals and features Use case Best practices for BMC Service Level Management	Managing service goals by using Service targets As an end user, access and navigate the Service Level Management Console to manage service goals. Defining the service offerings by using agreements As an end user, access and navigate the Service Level Management Console to manage agreements. Using reports and dashboards As an end user, access and understand end user reports and dashboards.
Administering As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management.	Onboarding and implementing As an administrator, set up BMC Service Level Management for your company.	Planning As an administrator, plan the roles and permission groups for your company.
Integrating As an administrator, integrate BMC Service Level Management with Action Request System and BMC Helix ITSM.	Developing As a developer, customize BMC Service Level Management and understand the architecture.	Troubleshooting Resolve common issues or errors, review logs, or contact Support.

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Service level management in ITSM applications

Frequently asked questions

Here are some answers to the most frequently asked questions about BMC Service Level Management.

Why am I not able to find some of the older topics of this product?

We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of most popular topics in the earlier versions of BMC Service Level Management and where you can find them in the restructured documentation space.

Older topic title	Where you can find the information now
BMC Service Level Management overview	Orientation
ITIL processes	Learning about Service Level Management
Agreement types	Agreements
Overview of service targets	Service targets
Using	Managing service goals by using Service targets Defining the service offerings by using agreements Using reports and dashboards
User roles	Roles and permissions
End-to-end process	Learning about Service Level Management

Related spaces

AR System, BMC Helix CMDB, and BMC Helix ITSM documentation

BMC BMC Helix ITSM

22.1 21.3 21.05 21.02

BMC BMC Helix ITSM: Asset Management

22.1 21.3 21.05 21.02

BMC BMC Helix ITSM: Knowledge Management

22.1 21.3 21.05 21.02

BMC BMC Helix ITSM: Service Desk

22.1 21.3 21.05 21.02

BMC BMC Helix ITSM: Change Management

22.1 21.3 21.05 21.02

BMC BMC Service Request Management

22.1 21.3 21.05 21.02 20.08 20.02 19.11 19.08 19.02 18.08 18.05 8.1

BMC BMC Helix ITSM: Smart IT

22.1 21.3 21.05 21.02

BMC Action Request System

22.1 21.3 21.05 21.02

BMC BMC Helix CMDB

22.1 21.3 21.05 21.02

BMC BMC Helix ITSM: Smart Reporting

21.3 21.05 21.02

BMC BMC Digital Workplace Basic

20.08 20.02 19.11 19.08 19.02 18.11 18.08 18.05 18.02

BMC Service Level Management 21.05

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