This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.


BMC Helix ITSM: Asset Management 21.05

All versions
BMC Helix ITSM: Asset Management enables IT professionals to track and manage enterprise configuration items (CIs), contracts, financial costs, software licenses, outage indicators. BMC Helix ITSM: Asset Management integrates with other Remedy applications and offers flexibility to support customized business processes.

Release notes and notices
updated 27 Oct

Learn what’s new or changed for BMC Helix ITSM: Asset Management version 21.05, including new features, urgent issues, documentation updates, and fixes or patches. 


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

BMC Helix ITSM release notes Open link

October 28, 202121.05 patches

This patch release includes defect fixes for Smart IT and BMC Service Request Management.

September 15, 202121.05 patchesStarting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Suite and service management applications. 
July 28, 202121.05 patchesThis patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications.
June 23, 202121.05 enhancements

For BMC Helix ITSM enhancements, see  BMC Helix ITSM enhancements Open link .

Managing CIs


As an end user, access and navigate the interface, and work with CIs.

Managing contracts


As an end user, access and navigate the interface, and work with contracts.

Managing software licenses


As an end user, access and navigate the interface, and work with software licenses.

Managing purchase requisitions


As an end user, access and navigate the interface, and work with purchase requisitions.

Managing costs and charge-backs


As an end user, access and navigate the interface, and work with costs and charge-backs.

Using reports and flashboards


As an end user, access and navigate the interface, and work with reports and flashboards.



As an administrator, plan the roles and permission groups for your company.

Onboarding and implementing


As an administrator, set up BMC Helix ITSM: Asset Managementfor your company.



As an administrator, configure application preferences for BMC Helix ITSM: Asset Management.



As an administrator, set up integrations with other BMC products or third-party software.



As a developer, configure Web Services and develop integrations.



Resolve common issues or errors, review logs, or contact Support.


Knowledge Base



PDFs and videos

or register to view the contents of this page.


The following topics contain videos that supplement the text-based documentation:


Frequently asked questions

Here are some answers to the most frequently asked questions about BMC Helix ITSM: Asset Management.

We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of 10 most popular topics in the earlier versions of BMC Helix ITSM: Asset Managementand where you can find them in the restructured documentation space.

Older topic titleWhere you can find the information now

Managing CIs

Managing contracts

Managing software licenses

Managing purchase requisitions

Managing costs and charge-backs

Relationship typesConfiguration item class and sub-class
Asset Management user permissionsRoles and permissions in Asset Management
Performing an advanced CI searchSearching for CIs
Configuring Asset Management settingsConfiguring Asset Management settings
Requisition managementManaging purchase requisitions
Understanding the sandbox and production datasetsConfiguring Asset Management settings
Approving or rejecting requests via emailApproving the purchase requisition
BMC Atrium CMDBLearning about Asset Management

Where to find information previously provided in release notes

Type of technical bulletin

Found here in

Contents of a service pack or patch and instructions particular to it

Flashes contained urgent information about product issues and are delivered after a product is released. On, this information is delivered in an "Urgent issues" topic, under Release notes and notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.


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