This version of the software is currently available only to customers in the Controlled Availability (CA) program.


BMC Helix Data Manager 21.3

All versions

Use BMC Helix Data Manager to migrate, archive, or consolidate data. Upgrade and migrate BMC products such as BMC Helix ITSM, BMC Helix Innovation Suite, Smart IT, BMC Digital Workplace Catalog by using the available migration packs.

If you want to deploy or upgrade to BMC Helix Innovation Suite version 21.3, go to BMC Helix IT Service Management Deployment.

Release notes and notices
updated 22 Mar

Learn what’s new or changed for BMC Helix Data Manager release, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this list, click the  icon on the top of this page.

Related topics

Known and corrected issues

Support information

Preparing for installation

BMC Helix Data Manager 21.x: Fundamentals Migrating Open link




July 11, 2022

Updates available in 21.3 patch 5:

  • Support for PostgreSQL database version 13.x.
  • Upgrade your BMC Helix Data Manager.
  • Additional commands for automating the migration.
  • Add custom and non-custom forms by using the command-line utility.
  • Track detailed progress of an import job.
  • Track list of SQL queries.
  • Ignore legacy fields automatically.
  • Increase target field length automatically.
  • Export data in binary format.
  • Perform bulk modification of server references.
  • Map data by using the current timestamp value.
  • Delete data by using the Delete Tracking Enabled option.
  • Import user cache data.
  • Encrypt the connection to the database by using the command-line utility.

21.3 enhancements and patches

April 20, 2022

Updates available in 21.3 patch 1:

  • Additional commands for automating the migration.
  • Defect fixes.

21.3 enhancements and patches

January 25, 2022Flash notification that alerts you to the Apache Log4j vulnerabilities that require immediate attention in BMC Helix Data Manager versions 21.3, 21.05 and 2.7.Fix available for Apache Log4j security vulnerabilities
December 22, 2021

Enhancements available in this release:

  • Automate migration by using the command-line utility.
  • Support for BMC Helix Innovation Suite applications and BMC Helix Business Workflows. 
  • Defect fixes.

21.3 enhancements and patches


Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.



Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements. 



Install and perform initial system configuration.

Migrating data


Use BMC Helix Data Manager and migration packs to migrate data.

Migration packs


Learn about the migration packs that support data migration activities.

Data enrichment


Populate fields in the target system and transform data in a variety of ways.

On-premises to SaaS


Onboard to BMC Helix ITSM from an existing on-premises ITSM deployment.

Consolidating data


Merge data between two systems.



Manage users and systems.



Resolve common issues or errors, review logs, or contact Support.



Knowledge Base

Knowledge Base


BMC Training and Certification


or register to view the contents of this page.


If the ready-made PDFs of this space do not satisfy your requirements, you can create a custom PDF for a specific topic, a topic and its children, or a group of topics with a specific label. For information about how to export a custom PDF from this space, see Exporting to PDF and other formats.

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