This version of the software is currently available only to customers in the Controlled Availability (CA) program.


BMC Helix Data Manager 21.3

Use BMC Helix Data Manager to migrate, archive, or consolidate data. Upgrade and migrate BMC products such as BMC Helix ITSM, BMC Helix Innovation Suite, Smart IT, BMC Digital Workplace Catalog by using the available migration packs.

If you want to deploy or upgrade to BMC Helix Innovation Suite version 21.3, go to BMC Helix IT Service Management Deployment.


Release notes and notices Updated 27 Apr 2025


Learn what’s new or changed for BMC Helix Data Manager release, including new features, urgent issues, documentation updates, and fixes or patches.

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Date

Summary

Reference

July 11, 2022

Updates available in 21.3 patch 5:

  • Support for PostgreSQL database version 13.x.
  • Upgrade your BMC Helix Data Manager.
  • Additional commands for automating the migration.
  • Add custom and non-custom forms by using the command-line utility.
  • Track detailed progress of an import job.
  • Track list of SQL queries.
  • Ignore legacy fields automatically.
  • Increase target field length automatically.
  • Export data in binary format.
  • Perform bulk modification of server references.
  • Map data by using the current timestamp value.
  • Delete data by using the Delete Tracking Enabled option.
  • Import user cache data.
  • Encrypt the connection to the database by using the command-line utility.

April 20, 2022

Updates available in 21.3 patch 1:

  • Additional commands for automating the migration.
  • Defect fixes.

January 25, 2022

Flash notification that alerts you to the Apache Log4j vulnerabilities that require immediate attention in BMC Helix Data Manager versions 21.3, 21.05 and 2.7.

December 22, 2021

Enhancements available in this release:

  • Automate migration by using the command-line utility.
  • Support for BMC Helix Innovation Suite applications and BMC Helix Business Workflows. 
  • Defect fixes.

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Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

Planning

Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.

Installing

Install and perform initial system configuration.

Migrating data

Use BMC Helix Data Manager and migration packs to migrate data.

Migration packs

Learn about the migration packs that support data migration activities.

Data enrichment

Populate fields in the target system and transform data in a variety of ways.

On-premises to SaaS

Onboard to BMC Helix ITSM from an existing on-premises ITSM deployment.

Consolidating data

Merge data between two systems.

Administering

Manage users and systems.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.
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