AR System 21.05
AR System 21.05
AR System (formerly known as Remedy Action Request System) is a part of the single-tenant BMC Helix Innovation Suite that consolidates the capabilities of AR System and BMC Helix Innovation Studio.
BMC Helix Innovation Suite helps you to develop, build, deploy, and use applications on cloud (SaaS) and on-premises environments. It also helps you to create and automate many business processes without learning a programming language or complex development tools.
BMC Helix Innovation Suite requires fewer resources and improves integration between components.
The following table lists the enhancements in this release:
Date | Title | Summary |
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December 23, 2021 | Flash notification that alerts you to the Apache Log4j vulnerabilities that require immediate attention in BMC Helix Innovation Suite version 21.05. | |
October 28, 2021 | Patch 21.05.03 release includes updates and defect fixes for BMC Helix Innovation Suite. | |
September 15, 2021 | Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Suite and service management applications. | |
July 28, 2021 | Patch 21.05.01 release includes updates and defect fixes for BMC Helix Innovation Suite. | |
June 23, 2021 | Enhancements available in this release:
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As an administrator, secure the AR System by configuring ports and firewalls, encrypting the system, and setting up passwords. | |
As an administrator or security administrator, set up user accounts and manage and maintain the system after it is installed and configured. | As an administrator, enable services to leverage operational benefits of BMC Helix Innovation Suite. |
As a developer or application programmer, develop or customize a AR System application, navigate the Remedy Developer Studio interface, and move the application to production and distribute the application. | As a developer or application programmer, integrate the AR System forms with any third-party application by using REST API. |
As an administrator, set up integrations with other BMC products or third-party software. |
Communities | Knowledge Base | Education |
This topic describes and links to PDFs, videos and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.
Ready-made PDFs of this space
Videos
The following topics contain videos that supplement or replace the text-based documentation. Some videos reflect an earlier version of the product.
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Access and authentication for the REST API
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Adding background images to fields and form views
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Adding images to buttons
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Adding People by using a template
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Aligning fields
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Altering a notification process on BMC Helix Innovation Suite
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Archiving overview
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Associations overview
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Automatically completing menu entries
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Calling third-party REST APIs in a Remedy application
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Completing steps
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Configuring AR System server logging
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Configuring operational catalogs
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Configuring product catalog information
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Configuring the Email Engine for a server group
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Configuring the Progress bar widget in Progressive Web Applications
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Converting applications from User tool to Mid Tier
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Creating a survey questionnaire
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Creating an incident entry
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Creating companies
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Creating dynamic selection lists for Progressive Web Applications by using JSON data
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Creating sites and other locations
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Creating support groups
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Customization best practices for developing PWA
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Developing a Progressive Web Application
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Here are some answers to the most frequently asked questions about AR System.
Mid Tier
AR System licenses
Internet Explorer Compatibility View warning
IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location (AR WARN:9429)
Support for Google Chrome version 80
PDFs
BMC Helix Innovation Studio, BMC Helix CMDB, and BMC Helix ITSM documentation