BMC Helix ITSM: Service Desk 21.3
BMC Helix ITSM: Service Desk uses automated, ITIL-compliant incident management and problem management processes and provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. These processes help IT organizations respond quickly and efficiently when critical services are disrupted.
Date | Summary | Reference |
|---|---|---|
January 29, 2024 | Not applicable | |
September 5, 2023 | ||
June 15, 2023 | Patch 9 for version 21.3 is available for SaaS subscribers. This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
January 23, 2023 | Patch 8 for version 21.3 is available for SaaS subscribers. This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
December 20, 2022 | Patch 7 for version 21.3 is available for SaaS subscribers. This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
December 1, 2022 | Patch 6 for version 21.3 is available for on-premises customers. | |
September 2, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
August 1, 2022 | Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
| |
May 26, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
March 23, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
February 8, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
January 20, 2022 | Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.
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January 5, 2022 | Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment. | |
November 19, 2021 | This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT and BMC Helix ITSM. | |
October 4, 2021 | For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements. |
As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems. Managing problem investigations As an end user, access and navigate the interface and use BMC Helix ITSM: Service Deskto manage incidents and problems. Broadcasting messages to users As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems. |
As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems. | As an administrator, onboard users to BMC Helix ITSM: Service Desk before they use the application. | |
As an administrator, set up integrations with other BMC products or third-party software. | As a developer, develop incident management and problem management integrations. | As an administrator, manage configuration items and archive BMC Helix ITSM: Service Desk records. |
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Videos
The following topics contain videos that supplement or replace the text-based documentation:
Here are some answers to the most frequently asked questions about the BMC Helix ITSM: Service Desk product:
I’d like a PDF of just selected information. How can I do that?
The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.
Creating PDF exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF
- Click the Export icon in the upper-right.
- From the Export menu, select PDF.
- Follow the prompts for page selection and other options.
- Click Export.
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
AR System, BMC Helix CMDB, and BMC Helix ITSM documentation