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This documentation supports the 21.05 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

BMC

Action Request System 21.05

All versions

Action Request System (formerly known as Remedy Action Request System) is a part of the single-tenant BMC Helix Innovation Suite that consolidates the capabilities of AR System and  BMC Helix Innovation Studio Open link .

BMC Helix Innovation Suite helps you to develop, build, deploy, and use applications on cloud (SaaS) and on-premises environments. It also helps you to create and automate many business processes without learning a programming language or complex development tools.

BMC Helix Innovation Suite  requires fewer resources and improves integration between components. 

Release notes and notices
updated 19 Sep


Learn what’s new or changed for  BMC Helix Innovation Suite  21.05, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release. 

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Related topics

Known and corrected issues

Support information

Release notes and notices Open link in  BMC Helix Innovation Studio  documentation.

The following table lists the enhancements in this release:

Date

Title

Summary

December 23, 2021Fix available for Apache Log4j security vulnerabilities CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105

Flash notification that alerts you to the Apache Log4j vulnerabilities that require immediate attention in BMC Helix Innovation Suite version 21.05.

October 28, 202121.05 patches

Patch 21.05.03 release includes updates and defect fixes for BMC Helix Innovation Suite .

September 15, 202121.05 patches

Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Suite and service management applications. 

July 28, 202121.05 patches

Patch 21.05.01 release includes updates and defect fixes for BMC Helix Innovation Suite .

June 23, 202121.05 enhancements

Enhancements available in this release:

  • Integrate  BMC Helix Innovation Studio  applications with third-party applications by using BMC Helix iPaaS, powered by Jitterbit

  • Enhanced search results with Elasticsearch

  • Additional properties in Developer Studio to create tooltips, multiple selection lists, advanced search filters, customized table lists and so on, in custom Progressive Web Applications (PWAs)
  • PWA screens for Change in Smart IT
  • Create surveys and record responses in PWA

Getting started

 

Using

 

As an end user, navigate the AR System interface, create and manage reports, work with approval requests, and view data using Remedy Flashboards.

Onboarding and implementing

 

As an administrator, set up  AR System for your company.

Securing AR system

 

As an administrator, secure the AR System by configuring ports and firewalls, encrypting the system, and setting up passwords.

Administering

 

As an administrator or security administrator, set up user accounts and manage and maintain the system after it is installed and configured.

Enabling services

 

As an administrator, enable services to leverage operational benefits of BMC Helix Innovation Suite.

Developing applications

 

As a developer or application programmer, develop or customize a AR System application, navigate the Remedy Developer Studio interface, and move the application to production and distribute the application.

Developing an API program

 

As a developer or application programmer, integrate the AR System forms with any third-party application by using REST API.

Integrating

 

As an administrator, set up integrations with other BMC products or third-party software.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.

Communities

Knowledge Base

Videos

Videos

Education


PDFs and videos

This topic describes and links to PDFs, videos and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.

When you export a custom PDF, you can select the topics to include. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.

Ready-made PDFs of this space

or register to view the contents of this page.

Videos

The following topics contain videos that supplement or replace the text-based documentation. Some videos reflect an earlier version of the product.

 
Frequently asked questions

  Here are some answers to the most frequently asked questions about AR System . 

Mid Tier

You can use the JSP servlets to make the Mid Tier scalable. For more information, see Remedy Mid Tier scalability.

For Mid Tier caching recommendations, see Best practices for configuring mid tier cache.

AR System  licenses

With the new bundled license option, you can configure license limits, assign licenses to users, and control and report license consumption in alignment with how user licenses were purchased. You do not need to manually map the new pricing models to the old pricing models and then apply the licenses in the system.

The License usage report gets updated in every 45 minutes. The Admin Manage User licenses screen displays two new options, bundled - current users and bundled - registered users, to display the consumption of bundled licenses along with the existing granular license consumption options.

Internet Explorer Compatibility View warning

IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location (AR WARN:9429)

This message indicates to the end user that the Internet Explorer has Compatibility View enabled through one of the following mechanisms:

  1. Enabled by the end user in the Internet Explorer using the Tools > Compatibility View Settings
  2. Enabled by the System Administrator, usually using a registry entry like HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\BrowserEmulation\PolicyList
  3. Enabled by the System Administrator, using the Microsoft Windows Group Policy Editor.

(This Warning might also appear as: Internet Explorer is using Compatibility View which may cause degraded user experience. Try removing Midtier URLs from the browser's Compatibility View Settings, or contact your administrator (ARWARN 9429) )

The Admin will have to find out the mechanism with which Compatibility View has been enabled and respond appropriately. This is not an error but a warning, so end-users can continue using the product while the Admin finds the best way to disable Compatibility View for Mid Tier . This is not a critical problem.

Compatibility View forces Internet Explorer to emulate an older, unsupported version of the browser (IE7), so that sites designed for the older version render correctly. However, such a browser configuration is not necessary for web-applications like Mid Tier .

The degraded experience might not always be evident, but sometimes may show up as:

  • Script errors
  • UI distortion
  • Client-side performance issues

Yes. The admins can choose to add arsystem.display_IE_compatibility_view_alert=false to <MidtierInstallDirectory>/WEB-INF/classes/config.properties  to turn off the alerts temporarily. However the longer this alert is suppressed, the higher the risk of client-side problems for the end-users. It might be necessary to apply the latest cumulative hotfix for Mid Tier before this property is usable.

Microsoft recommends that admins identify the applications that require Compatibility View, and add the individual URLs. (See http://windows.microsoft.com/en-IN/internet-explorer/products/ie-9/features/compatibility-view Open link .)

To achieve this, the Group Policy Editor is also expected to be usable. (See http://msdn.microsoft.com/en-us/library/dn321457.aspx Open link .)

The end users could run into client-related problems that require assistance from BMC Customer Support. BMC Customer Support may request Admins to disable Compatibility View for affected users. Rather than having to find solutions at this point, the admins are advised to proactively disable Compatibility View when end-users see the Warning.

This issue is specifically noticed with Internet Explorer 11  browser. The rest of the browsers works fine.

Support for Google Chrome version 80

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PDFs

For information about PDFs, see PDFs and videos.
Related spaces

 

BMC Helix Innovation Studio, BMC Helix CMDB, and BMC Helix ITSM documentation

BMC BMC Helix Innovation Suite Deployment 21.05
 
BMC Helix Innovation Studio

22.121.321.0521.02

 
BMC BMC Helix CMDB

22.121.321.0521.02

 
BMC BMC Helix ITSM

22.121.321.0521.02

 
BMC BMC Helix ITSM: Asset Management

22.121.321.0521.02

 
BMC BMC Helix ITSM: Knowledge Management

22.121.321.0521.02

 
BMC BMC Helix ITSM: Service Desk

22.121.321.0521.02

 
BMC BMC Helix ITSM: Change Management

22.121.321.0521.02

 
BMC BMC Service Level Management

22.121.321.0521.0220.0820.0219.1119.0819.0218.0818.058.1

 
BMC BMC Service Request Management

22.121.321.0521.0220.0820.0219.1119.0819.0218.0818.058.1

 
BMC BMC Helix ITSM: Smart IT

22.121.321.0521.02

 
BMC BMC Helix ITSM: Smart Reporting

21.321.0521.02

 
BMC BMC Digital Workplace Basic

20.0820.0219.1119.0819.0218.1118.0818.0518.02

 


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Last modified by IDD Robot on Sep 19, 2023
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