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Warning
Helix documentation is moving from docs.bmc.com to docs.helixops.ai
Key pages will redirect to the new domain on May 26, 2026. However, some legacy documentation links will not be redirected.
In-product help links might not work after migration as we transition and update them within the product.
For any queries, reach out to IX-Support@helixops.ai.
Information
Phased rollout
This documentation supports the 21.05 version of BMC Helix ITSM: knowledge Management. To view an earlier version, select the version from the Product version menu.
Troubleshooting
Consult the following topics for information about troubleshooting the Knowledge Management, such as problems you might encounter while using the product, as well as error messages and how to enable logs and collect diagnostic information.
