BMC Helix ITSM: Knowledge Management 21.05
BMC Helix ITSM: Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.
Date | Title | Summary |
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October 28, 2021 | This patch release includes defect fixes for Smart IT and BMC Service Request Management. | |
September 15, 2021 | Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Suite and service management applications. | |
July 28, 2021 | This patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications. | |
June 23, 2021 | For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements. |
Creating and publishing knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to create and publish knowledge articles.
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Improving the findability of knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to improve findability of knowledge articles.
| Reviewing and improving knowledge articles Learn how you can review and help improve the knowledge articles.
| Learn how you can use the predefined reports to get various insights about your knowledge articles.
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As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals.
| As an administrator, set up BMC Helix ITSM: Knowledge Management for your end users.
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As an administrator, set up BMC Helix ITSM: Knowledge Management to communicate and share data with other applications.
| As a developer, understand the development options forBMC Helix ITSM: Knowledge Management.
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Videos
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AR System, BMC Helix CMDB, and BMC Helix ITSM documentation