Enhancements and patches

Learn what’s new or changed for a Helix product by selecting the enhancements page for the release or the patch page for updates or fixes.

To refer to new releases, please see the version to which you have been patched or upgraded. For example, if you are currently on BMC Helix ITSM 21.3 and will be upgraded to BMC Helix ITSM 22.1, see the 22.1 column for the latest releases and fixes applicable to your subscription or subscriptions.

Important

New features, enhancements to existing capabilities, fixes and vulnerability patches are enabled by BMC Helix service updates. You can stay on a version no less than n-2 of the current BMC Helix ITSM version, where “n” refers to the latest version of BMC Helix ITSM available generally. To learn more, see Service update policy.
Common Services are used by both IT Service Management and IT Operations Management. Common Services include BMC Helix Portal, BMC Helix Dashboards, and BMC Helix Single Sign-On.
BMC HelixGPT follows the same release cadence as IT Service Management applications

BMC-Helix-Upgrade-policy

The following table lists the enhancements and patches in IT Service Management 25.1.x versions:

	25.2	25.1
BMC Helix Innovation Suite	25.2 enhancements and patches (BMC Helix Innovation Suite 25.2)	25.1 enhancements and patches (BMC Helix Innovation Suite 25.1)
Services for Integration	25.2 enhancements and patches (BMC Helix Multi-Cloud Broker 25.2)	25.1 enhancements and patches (BMC Helix Multi-Cloud Broker 25.1)
Lines of Business	25.2 enhancements and patches (BMC Helix Business Workflows 25.2) 25.2 enhancements and patches (HR Service Management 25.2)	25.1 enhancements and patches (BMC Helix Business Workflows 25.1) 25.1 enhancements and patches (HR Service Management 25.1)
Employee Experience	25.2 enhancements and patches (BMC Helix Digital Workplace 25.2) 25.2 enhancements and patches (Live Chat 25.2) 25.2 enhancements and patches (BMC Helix Virtual Agent 25.2)	25.1 enhancements and patches (BMC Helix Digital Workplace 25.1) 25.1 enhancements and patches (Live Chat 25.1) 25.1 enhancements and patches (BMC Helix Virtual Agent 25.1)
BMC Helix IT Service Management	25.2 enhancements and patches (BMC Helix ITSM 25.2) 25.2 enhancements and patches(BMC Helix CMDB 25.2) 25.2 enhancements and patches(BMC Helix ITSM Insights 25.2) 25.2 enhancements and patches(BMC Helix Network Service Operations for Communication Service Providers 25.2)	25.1 enhancements and patches (BMC Helix ITSM 25.1) 25.1 enhancements and patches(BMC Helix CMDB 25.1) 25.1 enhancements and patches(BMC Helix ITSM Insights 25.1) 25.1 enhancements and patches(BMC Helix Network Service Operations for Communication Service Providers 25.1)

The following table lists the enhancements and patches in IT Service Management 23.3 and 22.1.x versions:

	23.3	22.1
BMC Helix Innovation Suite	23.3 enhancements and patches (BMC Helix Innovation Suite 23.3)	22.1 enhancements and patches (Action Request System 22.1) 22.1 enhancements and patches (BMC Helix Innovation Studio 22.1)
Services for Integration	23.3 enhancements and patches (BMC Helix iPaaS) 23.3 enhancements and patches (BMC Helix Multi-Cloud Broker 23.3)	22.1 enhancements and patches (BMC Helix Multi-Cloud Broker 22.1)
Lines of Business	23.3 enhancements and patches (BMC Helix Business Workflows 23.3) 23.3 enhancements and patches (HR Service Management 23.3)	22.1 enhancements and patches (BMC Helix Business Workflows 22.1) 22.1 enhancements and patches (HR Service Management 22.1)
Employee Experience	23.3 enhancements and patches (BMC Helix Digital Workplace 23.3) 23.3 enhancements and patches (Live Chat 23.3) 23.3 enhancements and patches (BMC Helix Virtual Agent 23.3)	22.1 enhancements and patches (BMC Helix Digital Workplace 22.1) 22.1 enhancements and patches (Live Chat 22.1) 22.1 enhancements and patches (BMC Helix Virtual Agent 22.1)
BMC Helix IT Service Management	23.3 enhancements and patches (BMC Helix ITSM 23.3) 23.3 enhancements and patches(BMC Helix CMDB 23.3) 23.3 enhancements and patches(BMC Helix ITSM Insights 23.3) 23.3 enhancements and patches(BMC Helix Network Service Operations for Communication Service Providers 23.3)	22.1 enhancements and patches (BMC Helix ITSM 22.1) 22.1 enhancements and patches(BMC Helix CMDB 22.1) 22.1 enhancements and patches (BMC Helix ITSM: Smart IT 22.1) 22.1 enhancements and patches(BMC Helix ITSM Insights 22.1)

The following table lists the enhancements and patches in various IT Service Management 21.x versions:

	21.3	21.05
BMC Helix Innovation Suite	21.3 enhancements (Action Request System 21.3) 21.3 patches (Action Request System 21.3) 21.3 enhancements (BMC Helix Innovation Studio 21.3) 21.3 patches (BMC Helix Innovation Studio 21.3)	21.05 enhancements (Action Request System 21.05) 21.05 patches (Action Request System 21.05) 21.05 enhancements (BMC Helix Innovation Studio 21.05) 21.05 patches (BMC Helix Innovation Studio 21.05)
Services for Integration	21.3 enhancements and patches (BMC Helix Multi-Cloud Broker 21.3)	21.05 enhancements (BMC Helix Multi-Cloud Broker 21.05) 21.05 patches (BMC Helix Multi-Cloud Broker 21.05)
Lines of Business	21.3 enhancements and patches (BMC Helix Business Workflows 21.3)	21.05 enhancements (BMC Helix Business Workflows 21.05) 21.05 patches(BMC Helix Business Workflows 21.05)
Employee Experience	21.3 enhancements(BMC Helix Digital Workplace Basic 21.3) 21.3 enhancements (BMC Helix Digital Workplace Advanced 21.3) 21.3 enhancements(BMC Helix Virtual Agent 21.3) 21.3 enhancements (Live Chat 21.3) 21.3 patches(BMC Helix Digital Workplace Basic 21.3) 21.3 patches (BMC Helix Digital Workplace Advanced 21.3) 21.3 patches (BMC Helix Virtual Agent 21.3) 21.3 patches (Live Chat 21.3)	21.05 enhancements(BMC Helix Digital Workplace Basic 21.05) 21.05 enhancements (BMC Helix Digital Workplace Advanced 21.05) 21.05 enhancements(BMC Helix Virtual Agent 21.05) 21.05 enhancements (Live Chat 21.05) 21.05 patches(BMC Helix Digital Workplace Basic 21.05) 21.05 patches (BMC Helix Digital Workplace Advanced 21.05) 21.05 patches (BMC Helix Virtual Agent 21.05) 21.05 patches(Live Chat 21.05)
BMC Helix IT Service Management	21.3 enhancements (BMC Helix ITSM 21.3) 21.3 enhancements (BMC Helix CMDB 21.3) 21.3 enhancements (BMC Helix ITSM: Smart IT 21.3) 21.3 enhancements (BMC Helix ITSM Insights 21.3) 21.3 patches 21.3 patches (BMC Helix ITSM 21.3) 21.3 patches (BMC Helix CMDB 21.3) 21.3 patches (BMC Helix ITSM: Smart IT 21.3) 21.3 patches (BMC Helix ITSM Insights 21.3)	21.05 enhancements (BMC Helix ITSM 21.05) 21.05 enhancements (BMC Helix CMDB 21.05) 21.05 enhancements (BMC Helix ITSM: Smart IT 21.05) 21.05 enhancements (BMC Helix ITSM Insights 21.05) 21.05 patches 21.3 patches (BMC Helix ITSM 21.05) 21.05 patches (BMC Helix CMDB 21.05) 21.05 patches (BMC Helix ITSM: Smart IT 21.05) 21.05 patches (BMC Helix ITSM Insights 21.05)

The following table lists the enhancements and patches in various IT Service Management 20.08 versions:

	20.08
BMC Helix Innovation Suite	20.08 enhancements (Action Request System 20.08) 20.08 patches (Action Request System 20.08) 20.08 enhancements (BMC Helix Platform 20.08)
Services for Integration	20.08 enhancements (BMC Helix Multi-Cloud Service Management 20.08) 20.08 enhancements and patches (BMC Helix Integration Service)
Lines of Business	20.08 enhancements (BMC Helix Business Workflows 20.08) 20.08 patches(BMC Helix Business Workflows 20.08)
Employee Experience	20.08 enhancements(BMC Helix Digital Workplace Basic 20.08) 20.08 enhancements (BMC Helix Digital Workplace Advanced 20.08) 20.08 enhancements(BMC Helix Chatbot 20.08) 20.08 enhancements (Live Chat 20.08) 20.08 patches(BMC Helix Digital Workplace Basic 20.08) 20.08 patches (BMC Helix Digital Workplace Advanced 20.08) 20.08 patches (BMC Helix Chatbot 20.08) 20.08 patches(Live Chat 20.08)
BMC Helix IT Service Management	20.08 enhancements (Remedy IT Service Management Suite 20.08) 20.08 enhancements (BMC CMDB 20.08) 20.08 enhancements (Remedy with Smart IT 20.08) 20.08 patches (Remedy IT Service Management Suite 20.08) 20.08 patches (BMC CMDB 20.08) 20.08 patches (Remedy with Smart IT 20.08)

The following table lists the enhancements and patches in various IT Operations Management 25.1.x versions:

	25.2	25.1
BMC Helix IT Operations Management	25.2 enhancements and patches(BMC Helix AIOps 25.2) 25.2 enhancements and patches (BMC Helix Operations Management 25.2) 25.2 enhancements and patches(BMC Helix Intelligent Automation 25.2) 25.2 enhancements and patches (BMC Helix Intelligent Integrations 25.2) 25.2 enhancements and patches (BMC Helix Log Analytics 25.2)	25.1 enhancements and patches(BMC Helix AIOps 25.1) 25.1 enhancements and patches (BMC Helix Operations Management 25.1) 25.1 enhancements and patches(BMC Helix Intelligent Automation 25.1) 25.1 enhancements and patches (BMC Helix Intelligent Integrations 25.1) 25.1 enhancements and patches (BMC Helix Log Analytics 25.1)
BMC Helix Continuous Optimization	25.2 enhancements and patches (BMC Helix Continuous Optimization 25.2)	25.1 enhancements and patches (BMC Helix Continuous Optimization 25.1)
BMC Helix Discovery	25.2 (14.3) enhancements (BMC Helix Discovery)	25.1 (14.3) enhancements (BMC Helix Discovery)

The following table lists the enhancements and patches in various IT Operations Management 24.x versions:

	24.4	24.3	24.2	24.1
BMC Helix IT Operations Management	24.4 enhancements and patches(BMC Helix AIOps 24.4) 24.4 enhancements and patches (BMC Helix Operations Management 24.4) 24.4 enhancements and patches(BMC Helix Intelligent Automation 24.4) 24.4 enhancements and patches (BMC Helix Intelligent Integrations 24.4) 24.4 enhancements and patches (BMC Helix Log Analytics 24.4)	24.3 enhancements and patches(BMC Helix AIOps 24.3) 24.3 enhancements and patches (BMC Helix Operations Management 24.3) 24.3 enhancements and patches(BMC Helix Intelligent Automation 24.3) 24.3 enhancements and patches (BMC Helix Intelligent Integrations 24.3) 24.3 enhancements and patches (BMC Helix Log Analytics 24.3)	24.2 enhancements and patches(BMC Helix AIOps 24.2) 24.2 enhancements and patches (BMC Helix Operations Management 24.2) 24.2 enhancements and patches(BMC Helix Intelligent Automation 24.2) 24.2 enhancements and patches (BMC Helix Intelligent Integrations 24.2) 24.2 enhancements and patches (BMC Helix Log Analytics 24.2)	24.1 enhancements and patches(BMC Helix AIOps 24.1) 24.1 enhancements and patches (BMC Helix Operations Management 24.1) 24.1 enhancements and patches(BMC Helix Intelligent Automation 24.1) 24.1 enhancements and patches (BMC Helix Intelligent Integrations 24.1) 24.1 enhancements and patches (BMC Helix Log Analytics 24.1)
BMC Helix Continuous Optimization	24.4 enhancements and patches (BMC Helix Continuous Optimization 24.4)	24.3 enhancements and patches (BMC Helix Continuous Optimization 24.3)	24.2 enhancements and patches (BMC Helix Continuous Optimization 24.2)	24.1 enhancements and patches (BMC Helix Continuous Optimization 24.1)
BMC Helix Discovery	24.4 (14.2) enhancements (BMC Helix Discovery)	24.3 Enhancements and Patches (BMC Helix Discovery)

The following table lists the enhancements and patches in various IT Operations Management 23.4 and 23.3 versions:

	23.4	23.3
BMC Helix IT Operations Management	23.4 enhancements and patches(BMC Helix AIOps 23.4) 23.4 enhancements and patches (BMC Helix Operations Management 23.4) 23.4 enhancements and patches(BMC Helix Intelligent Automation 23.4) 23.4 enhancements and patches (BMC Helix Intelligent Integrations 23.4) 23.4 enhancements and patches (BMC Helix Log Analytics 23.4)	23.3 enhancements and patches(BMC Helix AIOps 23.3) 23.3 enhancements and patches (BMC Helix Operations Management 23.3) 23.3 enhancements and patches(BMC Helix Intelligent Automation 23.3) 23.3 enhancements and patches (BMC Helix Intelligent Integrations 23.3) 23.3 enhancements and patches (BMC Helix Log Analytics 23.3)
BMC Helix Automation and Security		23.3 enhancements and patches (BMC Helix Automation Console) 23.3 enhancements and patches (BMC Helix Cloud Security)
BMC Helix Continuous Optimization and BMC Helix Cloud Cost	23.4 enhancements and patches (BMC Helix Continuous Optimization 23.3)	23.3 enhancements and patches (BMC Helix Continuous Optimization 23.3) 23.3 enhancements and patches (BMC Helix Cloud Cost)

The following table lists the enhancements and patches in various IT Operations Management 23.2 and 23.1 versions:

	23.2	23.1
BMC Helix IT Operations Management	23.2 enhancements and patches(BMC Helix AIOps 23.2) 23.2 enhancements and patches (BMC Helix Operations Management 23.2) 23.2 enhancements and patches(BMC Helix Intelligent Automation 23.2) 23.2 enhancements and patches (BMC Helix Intelligent Integrations 23.2) 23.2 enhancements and patches (BMC Helix Log Analytics 23.2) BMC Helix Intelligent Integrations includes documentation for BMC Helix Intelligent Integrations and BMC Helix Developer Tools.	23.1 enhancements and patches(BMC Helix AIOps 23.1) 23.1 enhancements and patches (BMC Helix Operations Management 23.1) 23.1 enhancements and patches(BMC Helix Intelligent Automation 23.1) 23.1 enhancements and patches (BMC Helix Log Analytics 23.1) 23.1 enhancements and patches (BMC PATROL Agent for BMC Helix Operations Management 23.1) BMC Helix AIOps includes documentation for BMC Helix AIOps, BMC Helix Intelligent integrations, and BMC Helix Developer Tools.
BMC Helix Automation and Security		23.1 enhancements and patches (BMC Helix Automation Console)
BMC Helix Continuous Optimization and BMC Helix Cloud Cost	23.2 enhancements and patches(BMC Helix Continuous Optimization 23.2)	23.1 enhancements and patches(BMC Helix Continuous Optimization 23.1)

The following table lists the enhancements and patches in various IT Operations Management 22.4 and 22.3 versions:

	22.4	22.3
BMC Helix IT Operations Management	22.4 enhancements and patches(BMC Helix AIOps 22.4) 22.4 enhancements and patches (BMC Helix Operations Management 22.4) 22.4 enhancements and patches(BMC Helix Intelligent Automation 22.4) 22.4 enhancements and patches (BMC Helix Intelligent Integrations 22.4) 22.4 enhancements and patches (BMC Helix Log Analytics 22.4)	22.3 enhancements and patches(BMC Helix AIOps 22.3) 22.3 enhancements and patches (BMC Helix Operations Management 22.3) 22.3 enhancements and patches(BMC Helix Intelligent Automation 22.3) 22.3 enhancements and patches (BMC Helix Intelligent Integrations 22.3) 22.3 enhancements and patches (BMC Helix Log Analytics 22.3)
BMC Helix Automation and Security	22.4 enhancements and patches (BMC Helix Automation Console)
BMC Helix Continuous Optimization and BMC Helix Cloud Cost	22.4 enhancements and patches (BMC Helix Continuous Optimization 22.4)	22.3 enhancements and patches (BMC Helix Continuous Optimization 22.3)

The following table lists the enhancements and patches in various IT Operations Management 22.2 and 22.1 versions:

	22.2	22.1
BMC Helix IT Operations Management	22.2 enhancements and patches(BMC Helix AIOps 22.2) 22.2 enhancements and patches (BMC Helix Operations Management 22.2) 22.2 enhancements and patches(BMC Helix Intelligent Automation 22.2) 22.2 enhancements and patches (BMC Helix Intelligent Integrations 22.2) 22.2 enhancements and patches (BMC Helix Log Analytics 22.2) BMC Helix Intelligent Integrations includes documentation for BMC Helix Intelligent Integrations and BMC Helix Developer Tools.	22.1 enhancements and patches(BMC Helix AIOps 22.1) 22.1 enhancements and patches (BMC Helix Operations Management 22.1) 22.1 enhancements and patches(BMC Helix Intelligent Automation 22.1) 22.1 enhancements and patches (BMC Helix Log Analytics 22.1) BMC Helix AIOps includes documentation for BMC Helix AIOps, BMC Helix Intelligent integrations, and BMC Helix Developer Tools.
BMC Helix Automation and Security	22.2 enhancements and patches (BMC Helix Automation Console) 22.2 enhancements and patches (BMC Helix Cloud Security)	22.1 enhancements and patches (BMC Helix Automation Console)
BMC Helix Continuous Optimization and BMC Helix Cloud Cost	22.2 enhancements and patches(BMC Helix Continuous Optimization 22.2) 22.2 enhancements and patches (BMC Helix Cloud Cost)	22.1 enhancements and patches(BMC Helix Continuous Optimization 22.1)

The following table lists the enhancements and patches in various IT Operations Management 21.x and 20.x versions:

	21.3	20.08
BMC Helix IT Operations Management	2021 enhancements (BMC Helix AIOps 21.3) 2021 enhancements (BMC Helix Operations Management 21.3) 2021 enhancements (BMC Helix Log Analytics 21.3) 2021 enhancements (BMC Helix Intelligent Automation 21.3) 21.3 enhancements (BMC PATROL Agent for BMC Helix Operations Management 21.3) 21.3.00.05: Patch 5(BMC PATROL Agent for BMC Helix Operations Management 21.3) 21.02 enhancements (BMC PATROL Agent for BMC Helix Operations Management 21.02) 21.02.00.07: Patch 7(BMC PATROL Agent for BMC Helix Operations Management 21.02)	20.08 enhancements (BMC PATROL Agent for BMC Helix Operations Management 20.08)
BMC Helix Automation and Security	2021 enhancements (BMC Helix Automation Console) 2021 enhancements (BMC Helix Cloud Security)
BMC Helix Continuous Optimization and Cloud Cost	2021 enhancements (BMC Helix Continuous Optimization 21.3) 2021 enhancements (BMC Helix Cloud Cost)

The following table lists the enhancements and patches for Common Services in various 25.1.x versions:

	25.2	25.1
BMC Helix Portal	25.2 enhancements and patches (BMC Helix Portal 25.2)	25.1 enhancements and patches (BMC Helix Portal 25.1)
BMC Helix Dashboards	25.2 enhancements and patches (BMC Helix Dashboards 25.2)	25.1 enhancements and patches (BMC Helix Dashboards 25.1)
BMC Helix Single Sign-On	25.2 enhancements and patches (BMC Helix Single Sign-On 25.2)	25.1 enhancements and patches (BMC Helix Single Sign-On 25.1)

The following table lists the enhancements and patches for Common Services in various 24.x versions:

	24.4	24.3	24.2	24.1
BMC Helix Portal	24.4 enhancements and patches (BMC Helix Portal 24.4)	24.3 enhancements and patches (BMC Helix Portal 24.3)	24.2 enhancements and patches (BMC Helix Portal 24.2)	24.1 enhancements and patches (BMC Helix Portal 24.1)
BMC Helix Dashboards	24.4 enhancements and patches (BMC Helix Dashboards 24.4)	24.3 enhancements and patches (BMC Helix Dashboards 24.3)	24.2 enhancements and patches (BMC Helix Dashboards 24.2)	24.1 enhancements and patches (BMC Helix Dashboards 24.1)
BMC Helix Single Sign-On	24.4 enhancements and patches (BMC Helix Single Sign-On 24.4)	24.3 enhancements and patches (BMC Helix Single Sign-On 24.3)	24.2 enhancements and patches (BMC Helix Single Sign-On 24.2)	24.1 enhancements and patches (BMC Helix Single Sign-On 24.1)

The following table lists the enhancements and patches for Common Services in various 23.x versions:

	23.4	23.3	23.2	23.1
BMC Helix Portal	23.4 enhancements and patches (BMC Helix Portal 23.3)	23.3 enhancements and patches (BMC Helix Portal 23.3)	23.2 enhancements and patches (BMC Helix Portal 23.2)	23.1 enhancements and patches (BMC Helix Portal 23.1)
BMC Helix Dashboards	23.4 enhancements and patches (BMC Helix Dashboards 23.3)	23.3 enhancements and patches (BMC Helix Dashboards 23.3)	23.2 enhancements and patches (BMC Helix Dashboards 23.2)	23.1 enhancements and patches(BMC Helix Dashboards 23.1)
BMC Helix Single Sign-On	23.4 enhancements and patches (BMC Helix Single Sign-On 23.3)	23.3 enhancements and patches (BMC Helix Single Sign-On 23.3)	23.2 enhancements and patches (BMC Helix Single Sign-On 23.2)	23.1 enhancements and patches(BMC Helix Single Sign-On 23.1)
BMC HelixGPT		23.3 enhancements and patches (BMC HelixGPT 23.3)

The following table lists the enhancements and patches for Common Services in various 22.x versions:

	22.4	22.3	22.2	22.1
BMC Helix Portal	22.4 enhancements and patches (BMC Helix Portal 22.4)	22.3 enhancements and patches (BMC Helix Portal 22.3)	22.2 enhancements and patches (BMC Helix Portal 22.2)	22.1 enhancements and patches (BMC Helix Portal 22.1)
BMC Helix Dashboards	22.4 enhancements and patches (BMC Helix Dashboards 22.4)	22.3 enhancements and patches (BMC Helix Dashboards 22.3)	22.2 enhancements and patches (BMC Helix Dashboards 22.2)	22.1 enhancements and patches(BMC Helix Dashboards 22.1)
BMC Helix Single Sign-On	22.4 enhancements and patches (BMC Helix Single Sign-On 22.4)	22.3 enhancements and patches (BMC Helix Single Sign-On 22.3)	22.2 enhancements and patches (BMC Helix Single Sign-On 22.2)	22.1 enhancements and patches(BMC Helix Single Sign-On 22.1)

The following table lists the enhancements and patches for Common Services in various 21.x and 20.x versions:

	21.3	21.05	20.08
BMC Helix Portal	2021 enhancements (BMC Helix Portal 21.3)
BMC Helix Dashboards	2021 enhancements (BMC Helix Dashboards 21.3)
BMC Helix Single Sign-On	21.3 enhancements (BMC Helix Single Sign-On 21.3)	21.05 enhancements (BMC Helix Single Sign-On 21.05)	20.08 enhancements (Remedy Single Sign-On 20.08)

Enhancements and patches

On this page